Have had absolutely no problems with no one even after 2 years!!! I would recommend to anyone!
pamela deloge | Overall ExperienceSelf Storage Units in Tampa, FL, 33614
U-Haul Moving & Storage of West Tampa
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U-Haul Moving & Storage at West Waters Ave
5404 W Waters Ave, Tampa, FL 33634 View Available Units2.3 miles from this location -
U-Haul Moving & Storage at Florida Ave
9505 N Florida Ave, Tampa, FL 33612 View Available Units4.6 miles from this location -
U-Haul Moving & Storage of North Tampa
10415 N Florida Ave, Tampa, FL 33612 View Available Units4.9 miles from this location -
U-Haul Moving & Storage at Citrus Park
6111 Gunn Hwy, Tampa, FL 33625 View Available Units5.1 miles from this location
Storage Customer Reviews
- 4.0 Average Customer Rating
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I will never use u-haul for anything ever again because of my experiences with this location. There isn't enough room here to summarize all the problems I've experienced with u-haul, their staff, their policies, their inept staff, their terrible attitude towards people when the problem is on their end/due to errors, mistakes or shortcomings on their part. Glitches and mistakes "don't blame us, it's corporate's fault" Being treated as threatening by simply expressing frustration and unhappiness that there are so many problems. Going to my emergency contact adding late fees to an account with $0.00 balance and threatening leins. Having Mike Reyes, the General Manager tell me it doesn't matter what corporate says or what is discovered after reviewing past recorded phone calls because nothing is going to change. The list goes on and on. The most egregious act was that after attempting to go in person to have a question cleared up about my most recent bill and once again having problems, Mike Reyes slipped a 2nd and FINAL notice of termination of my contract into my account without sending it to me at all. I never received a first notification.. there wasn't a first notification in my account file either that I was ever informed of. The only reason I found out about this 2nd and final notice was because I called customer service for help after I left U-Haul of west tampa's office and the woman on the phone informed me of the notification and she then sent it to my email. I looked everywhere including spam. Mike Reyes never sent that notice to me and it's far from the first time I didn't receive correspondence from the location I had my belongings stored. That man tried to slip that notification in my account because the 2nd and final notification only allows the customer 72 hours to contact them to make arrangements to vacate or else you're screwed. Mike Reyes, the general manager at u-haul of west tampa, thought I wouldn't find out about the notification until it was too late. There is no way I could've known without contacting customer service because he did not send me that notification by any means. Thanks to the way management carries itself this location is foul, misleading, inept, predatory and vindictive. Goodbye U-Haul.
JARED MORRISEY | Overall ExperienceAlways great customer service at this location
Stacy Rowe | First ImpressionsThe staff there is absolutely incredible and helped me out every way possible and just made it a very pleasant experience I will say hats off to the young lady named Cherokee, Brittany and the manager there should be extremely happy because of these two ladies went above and beyond what they needed to do to take good care of me. I will always keep running from that facility!
JARRELL MARCUM | Overall ExperienceMy grace is a really great manager. He's been at this location a long time. And he's just a great guy. He's really saved me a couple times
jackie Jacques | First ImpressionsThe workers are great but not sure I like seeing that there was rodent poison n traps in my storage unit if I would known you hv rat infestation I wouldn’t be using you since this was last minute move I had no choice but I’ll b calling to office on Monday morning I don’t like the idea of rats in my stuff
Elizabeth Gomez | First ImpressionsCharged $25 fee after move out for leaving a broken dresser that was broken WHEN MY STORAGE UNIT WAS BROKEN INTO AND TRASHED, and uhaul failed to contact me. Then when they said they DID contact me, which they did not, my unit was not even listed on UHAULS police report. The door was NEVER fixed since it was broken into. If I could rate 0 I would. Give me my $25 back. Assholes.
Erika Streeter | Overall ExperienceMy card has declined and I have a deposit.
JEANETTE STEWART | First ImpressionsI want to express special gratitude to all the employees who helped me! thank you very much!
Veniamin Khakimov | Overall ExperienceAs a business owner I use U-Haul all the time. This location in particular goes above and beyond expectations everytime!
Brock Burner | Overall ExperienceThank You, I really Appreciated your understanding of my circumstances. Sincerely, Wanda Crosby.
Wanda Crosby | Overall ExperienceMy experience with the Tampa , FL UHaul has been excellent. I have kept 4-environmentally controlled rooms for > 8 years and most highly recommend their services. Thank you UHaul.
CARLA SELEME | First ImpressionsEverything was fine except that for the smaller storage rooms there is no acess after office hours and the location of my storage unit was somewhat of a inconvenient to get to. You need to go up a flight of stairs and go around like a maze. If you had big and heavy items it would be a problem.
Hector Astacio | Overall ExperienceThe day I called to move out the guy told me he would be sending someone or himself to remove the lock off of my unit. When I arrived with a uhaul truck they had in fact not removed the lock there for I could not access my own personal lock to get into my storage. I called 5 hours prior. Luckily there was someone on sit an hour after their closing hours who took it off. You have to call this facility over 4-5 times and potentially will be answered. I personally would not rent at this facility again but hopefully other people have better experiences than I did.
Alexis Dye | Overall ExperienceThe storage unit is good but the accessibility did not have the best conditions. First a U-Haul vehicle was parked in the entrance for no reason and second accessibility was very difficult especially to transfer bulky and heavy items.
Hector Astacio | Online Move In