Returned my unit 3/23 and it did not get processed until 4/3, resulting in a late fee charge. U-Haul customer service is of no help, so they gave me the manager’s contact information- Chase Underwood. Called him 2 days in a row and left messages, also let the attendant at the store know when he spoke to him to please tell him to return my calls. He still hasn’t, but is sending me an email to please rate my experience. Funny.
AMANDA M | Overall ExperienceSelf Storage Units in Asheville, NC, 28805
U-Haul Moving & Storage of E Asheville
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U-Haul Moving & Storage of South Asheville
3161 Sweeten Creek Rd, Asheville, NC 28803 View Available Units5.9 miles from this location -
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7 New Rockwood Rd, Arden, NC 28704 View Available Units8.2 miles from this location -
U-Haul Moving & Storage of Hendersonville
1500 Airport Rd, Hendersonville, NC 28792 View Available Units19.1 miles from this location -
Hendersonville Self-Storage
1055 Keith Street, Hendersonville, NC 28792 View Available Units19.5 miles from this location
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- 4.0 Average Customer Rating
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My agent was the very BEST! He was pleasant, friendly and accommodating! I would recommend him
PAT M | Overall ExperienceThe only issue I had over the past year was a problem with mice. There were traps all over the facility, and I understand it happens. I also think it was a bit pricey in terms of my tiny rental space. I know all costs are rising , but storage should not be so high as there is zero maintenance . The employees are wonderful and helpful and all of my possessions were safe.
MARISSA A | Overall ExperienceThe guy at the front desk seemed to hate his job, not rude but not helpful, other than that everything was great.
Alexandria W | Overall ExperienceEmployee was upset about staying for his shift so I could check in. Rented us a dirty unit to clean out myself because he was tired.
Colin W | First ImpressionsI was moved out of my unit twice in the computer system. Then I was promised two months free rent. However, that was not followed through with. Therefore, I was put in lien status. When discussing this issue on the phone with a U-Haul employee and explaining the two promised free months, the employee lied and stated they were from the corporate office and screamed at me over the phone. Afterwards, I fixed the lien issue. Recently, I came out to unit and found that the lock from that previous lien was still on my unit. I called customer service and the first agent proceeded to send me back to the cue. I did have better experience with second agent; he made sure that I actually was connected to someone at the facility. However, the facility did not have a key and had to saw the lock off. This entire episode took at least 45 minutes during which time my 82-year-old mother was waiting for me in the car. Additionally, a previous phone agent stated that he would report the behavior of the staff member who lied. He stated I would receive a response after he turned in the report. I was never contacted either by phone, text or email! Customer service needs to improve drastically!
Dionne Y | Overall ExperienceIt would be helpful to have posting of hours match access hours. If there are changes to how one accesses the facility after hours please email all renters of this update.,thanks. Staff is friendly
CECILIA R | Overall ExperienceThis is a facility and business preying on peoples with no where else to go during the pandemic. Secured a unit that was supposed to be 10x10 and get there to see its Unit 4000, which is 5x5x10H - when I asked was told there were not other units available. Since I was moving that day, and during COVID storage facilities in Asheville and surrounding were few and far between. They absolutely had other units available but knew I had no choice since I had also rented a uhaul truck for that same day to move. Compare cost of a bigger unit in Charlotte I have and chose to continue, where I pay $59/month this one cost the outrageous $124/month to start, and it was smaller! Then month by month the price just kept getting raised, using inflation as an excuse, knowing it was already wildly overpriced. Before I moved out rent was $139. If that was the only problem with this facility I would have probably just given below average. But then when I could not take the price hikes any longer and decided to move out and put everything in my unit in charlotte, we arrived to see the horrible conditions of my things and our unit. It was clear that whoever was cleaning the facility just simply walked through the inside halls with a leaf blower, pushing all the leaves an dust and dirt into the units, especially mine it appears, that had outward facing garages but inside open walls at the top. Showing no concern whatsoever for the folks things that were being storage on the other side of the walls. There was more dust, dirt and leaves in my unit that if I had stored thee things outside for the last few years. Water had clearly crept into the units from the garage doors not being sealed, as all of the wood furniture that was touching the ground had been rotting. Expensive furniture ruined, from the water and debris. This has been very easily the worst storage unit experience I have had in the carolinas and I've had more than 10. I will never use Uhaul again. And of course, when I notify Uhaul online that I am moving out and the unit is empty and lock removed on 9/29, I got confirmation back and expected to be done paying for you all to ruin my things, but no I am now being charge rent for the month of October, and late fees to boot. Yesterday got a lien notice. I will fight you all and this extra month of rent as long as it takes, you owe me thousands of dollars in ruined furniture and will not get a penny from me for a unit I didn't use in Oct.
Kevin I | Overall ExperienceChase and Louis had excellent customer service. Helped me a lot to afford the storage, rental and also tips on where to dump my mattress
Catherine L | Overall ExperiencePrice kept going up and up and up. Staff wasn't unfriendly but seemed non caring at times. Door to unit building locked many times even in middle of day, many times had to go get someone to unlock door. Overall, unit was bug/rodent free, temp steady, and very convenient location.
Carey L | Overall Experience