Everything was great until I got behind in my payments which was fully my fault but the communication was totally off because they made me believe they auctioned off my unit way sooner then it was they sent me an email saying it was being aunction in July but it never was until January because they had to put a lien against it first so when I found that out it was too late because by then the lien was put in and it was actually being auctioned off and the amount owed I couldn’t afford to pay the next day after finding all this out so that was definitely a big problem for me because if I would’ve known my stuff was still there I could’ve paid a lot sooner and I’m sure a lot less so if you all actually read these comments maybe this will help with better communicating the steps of the auction process sending emails months prior to an actual auctioning is not the right thing to do I don’t know if that’s what you do to everyone or if it was a mistake but it was done so that’s something to be aware of and pay better attention to next time. Anyhow it was an decent unit it’s outside so you do have place things in a certain way to not be on the ground and you have to make sure you have pest repellent to protect your things as well.
KEELA B | Overall ExperienceCustomer Reviews
Available Units (All Sizes are Approximate)
Indoor Storage
-
![Example storage unit layout]()
Small | 5' x 10' x 9'
1-2 Bedroom Home
Size Guide- Rate:
-
$95.00
Per Month
- Interior
- 1st Floor
- Climate
- Rollup
- Rate:
- $95.00 Per Month
-
![Example storage unit layout]()
Medium | 10' x 10' x 9'
2-3 Bedroom Home
Size Guide- Rate:
-
$125.00
Per Month
- Interior
- 1st Floor
- Climate
- Rollup
- Rate:
- $125.00 Per Month
-
![Example storage unit layout]()
Medium | 10' x 15' x 9'
2-3 Bedroom Home
Size Guide- Rate:
-
$145.00
Per Month
- Interior
- 1st Floor
- Climate
- Rollup
- Rate:
- $145.00 Per Month
-
![Example storage unit layout]()
Large | 10' x 20' x 9'
4 Bedroom Home or larger
Size Guide- Rate:
-
$175.00
Per Month
- Interior
- 1st Floor
- Climate
- Rollup
- Rate:
- $175.00 Per Month
-
![Example storage unit layout]()
Large | 10' x 25' x 9'
4 Bedroom Home or larger
Size Guide- Rate:
-
$190.00
Per Month
- Interior
- 1st Floor
- Climate
- Rollup
- Rate:
- $190.00 Per Month
Drive Up Storage
-
![Example storage unit layout]()
Small | 5' x 10' x 8'
1-2 Bedroom Home
Size Guide- Rate:
-
$75.00
Per Month
- Drive Up
- 1st Floor
- Outside Level
- Drivethrough
- No Climate
- Rollup
- Rate:
- $75.00 Per Month
-
![Example storage unit layout]()
Medium | 10' x 10' x 8'
2-3 Bedroom Home
Size Guide- Rate:
-
$90.00
Per Month
- Drive Up
- 1st Floor
- Outside Level
- Drivethrough
- No Climate
- Rollup
- Rate:
- $90.00 Per Month
-
![Example storage unit layout]()
Large | 10' x 20' x 8'
4 Bedroom Home or larger
Size Guide- Rate:
-
$130.00
Per Month
- Drive Up
- 1st Floor
- Outside Level
- Drivethrough
- No Climate
- Rollup
- Rate:
- $130.00 Per Month
-
![Example storage unit layout]()
Large | 10' x 30' x 8'
4 Bedroom Home or larger
Size Guide- Rate:
-
$160.00
Per Month
- Drive Up
- 1st Floor
- Outside Level
- Drivethrough
- No Climate
- Rollup
- Rate:
- $160.00 Per Month
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Everything was great until I got behind in my payments which was fully my fault but the communication was totally off because they made me believe they auctioned off my unit way sooner then it was they sent me an email saying it was being aunction in July but it never was until January because they had to put a lien against it first so when I found that out it was too late because by then the lien was put in and it was actually being auctioned off and the amount owed I couldn’t afford to pay the next day after finding all this out so that was definitely a big problem for me because if I would’ve known my stuff was still there I could’ve paid a lot sooner and I’m sure a lot less so if you all actually read these comments maybe this will help with better communicating the steps of the auction process sending emails months prior to an actual auctioning is not the right thing to do I don’t know if that’s what you do to everyone or if it was a mistake but it was done so that’s something to be aware of and pay better attention to next time. Anyhow it was an decent unit it’s outside so you do have place things in a certain way to not be on the ground and you have to make sure you have pest repellent to protect your things as well.
KEELA B | Overall ExperienceThe location in Shelby the property manager Amy is about the best manager in any location I wish everybody in the world could be like her she is the absolute best I would just go there just to talk to her not even have a storage just to go there to communicate with her was a pleasure
LAWERENCE W | Overall ExperienceAmy was always so pleasant and helpful. Thanks for helping to keep our storage items safe.
RHONDA G | Overall ExperienceNot happy that I made a to pay the rent one day at the first of the month and she informed me that if it wants weren’t moved out by the second that it was in the contract that they were given a refund I did not know the girl was going to move out that soon but they should be some kind of lenience to Pay one day move out the next so she could refund some money no I’m not happy no I would not recommend anyone to rent from y’all
JULIE C | Overall ExperienceStaff was great, the facility was well lit and clean.
Brian C | Overall ExperienceWhen you have nothing and your going to lose everything like in a sewage flood we felt this place was the best we could get and they helped us when we were needing a unit same day as the flood. Sadly the rat bait was unaffective that they threw in our unit. Roaches & Rats were big especially in our unit. We did not have any cardboard etc luckily we had decent hard plastic totes in there. You couldnt go to the managers building to talk to someone from the inside unless by vehicle triggering door sensor and even if you wanted too.... We were told a manager of many would be on-site.....when we went by the small manager building there was a sign up that said "closed call this #"..... i understand the units are unconditioned but we also had the unit with a big dent near the side of it and on the panel above it. It was not a super bad place, but there are several rooms for improvement. Also improving their security cam system....i saw as little cams as possible and in my opinion it doesnt matter how cheap the location is but rather that their property is well in security for the units they do have occupied as that is another big factor people look at when needing a place to store their belongings.
ANGELICA R | Overall ExperienceThey are a wonderful and safe self storage company. I also found them convenient and they were patient with me when it came time for me to move my things when I got sick. Blessings!
SHEILA H | Overall ExperienceNone
LARRY H | Overall ExperienceOnly used for a short time but had a smooth transaction..
ROBERT C | Overall ExperienceNever had any problems place was nice staff was always very helpful. Thank you
DIANE H | Overall ExperienceThere were water damage on some of my boxes. I had a box with clothes and there were water damage on the box. I had to toss out the box due to strong smell of mold and mildred. There was a water leakage problem. I had to fight off a lot of spiders off my stuff before loading it on the truck. Sometimes access to the gate wasnt working. We had the storage for about 10 months.
Joshua H | Overall ExperienceThey protected my stuff for 3 years. So thankful I was able to find this place when I needed it.
brittany c | Overall ExperienceEverything was great, would definitely use them again in the future
Kevin B | Overall ExperienceThe unit we had, had open rat replent on the floor of the unit. And our unit leaked water and we had stuff to get wet. And some items Ruined because of that.
CYNTHIA L | Overall ExperienceTabitha was friendly, informative and very professional when providing me with my storage unit. It is nice to have extra space sometimes that is clean and secure!! Definately have told people to use if needed. Thank you Tabitha for a great experience !
donna w | Overall ExperienceIt was a convenient and well maintained facility. It was a pleasure to rent from you all, never had any problems whatsoever. Thanks for courtesy! S.MOOSE
Steve M | Overall ExperienceUnit had rats in it that destroyed a lot of my things.
YOLANDRA E | Overall ExperienceThe storage area was very dirty and had rat feces and traps in it. It was a lot smaller than we thought also. We may end up getting a bigger one.
James H | ReservationVery nice an clean
David H | ReservationEverything was perfect. It is exactly what we need. No issues or concerns
Donald a | Reservation