Customer did not leave a comment.
marilyn b | Overall ExperienceSelf Storage Units in Crystal Lake, IL, 60014
U-Haul Moving & Storage of Crystal Lake
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
-
U-Haul Moving & Storage of Lake in the Hills
81 N Randall Rd, Lake in the Hills, IL 60156 View Available Units4.2 miles from this location -
U-Haul Moving & Storage of Spring Hill
890 W Main St, West Dundee, IL 60118 View Available Units8.7 miles from this location -
U-Haul Moving & Storage of Woodstock
2000 S Eastwood Dr, Woodstock, IL 60098 View Available Units8.9 miles from this location -
U-Haul Moving & Storage of McHenry
2019 Richmond Rd, Mc Henry, IL 60051 View Available Units9.0 miles from this location
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Nice job!!
Jim K | First ImpressionsI have often used this location for trailers, trucks, and storage, and I'm always taken care of no matter what I need.
David Z | Overall ExperienceGoing on my third year here!
Steve b | First ImpressionsGreat help and friendly
Jefffrey S | First ImpressionsOutstanding staff, service, explanations and kindness.
Linda D | First ImpressionsCustomer service was excellent friendly and awesome This U-Haul place should be name number 1 best so far of all U-Haul place I have been, management their is doing a very good job, thanks so much.💯🤩
azlia b | Overall ExperienceVery satisfied
Deborah d | Overall ExperienceI had to leave my truck in the loading garage overnight. This was due to me accessing the facility before 10pm, then loading my truck in the loading garage, and then the doors locking at 10pm. This was an extreme inconvenience. I didn't have my cell phone (it was in my truck, that was now locked in the garage) and I had to walk along the highway to the nearest gas station in order to call the manager. The manager was able to grant me access back into the building so I could at least access my phone and wallet, but I was unable to leave in my own vehicle because the garage door wouldnt open. I think this is a flaw in the gate code/access process. I had to order an uber so I could go home and not sleep in my truck in the garage that night. Then I needed to get a ride back to the facility in the morning to obtain my truck and posessions. If I am allowed to enter the garage, I should be allowed to leave, regardless of time. At the very least an employee should come tell me that "the garage door will be locking in X minutes, you should move your truck outside in order to ensure you aren't locked in". Thank God I am a smart, healthy, adult. If an elderly person or someone less capable found themselves in my situation, the outcome could have been much worse. Also, the bathrooms are locked and out of order because the staff doesn't want to have to deal with cleaning them. What if I have to use the bathroom after the main office is closed? Unacceptable.
Gunnar H | Overall ExperiencePrice is a bit high
Sean H | First ImpressionsThe gentleman who helped me was very helpful and went out of his way to make the transition as smooth and trouble free as possible. My wife is very sick and was unable to come to the facility to help with the transition. I believe the person who helped me was Paul G. All people who are in the service industry should have his attitude.
Robert D | First ImpressionsGreat storage and packing/shipping store.
ALAN U | Overall Experience