I was very unhappy with my unit it was not the size I expected it to be. Though you had to have a CODE TO ENTER there were people who walked up and put codes in so I felt very uncomfortable. Compared to Lombardy and Staples Mill I felt very uncomfortable and did not go in alone.
Jacqueline A | Overall ExperienceSelf Storage Units in Richmond, VA, 23230
U-Haul Moving & Storage of Scott's Addition at The Diamond
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- 3.5 Average Customer Rating
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After my experience with this location I will NEVER NEVER do business again with U-haul. My outdoor unit was a poor choice, because After heavy rain about a week ago. There were water damage- rain was able to seep into the unit. A couple of my items were damage. What was I paying insurance for. The late fee policy is horrible and you debit my account without my written consent. Again, I will never rent a truck or rent your storage facility EVER AGAIN.
Elve P | Overall ExperienceHi. The ceiling was AWFUL. The large rat box in there was AWFUL. It was terrible when I had to go in the unit, that's why we moved our stuff out, couldn't take the space anymore. It was fairly empty, we kept book in there that we're written by my boss. I have pictures if you need them.
KATHY S | Overall ExperienceVery helpful staff.
Jamie F | First ImpressionsEverything went smoothly
michael m | First ImpressionsI have submitted a public yelp opinion for the unprofessional and stressful actions of manager Jessica...willow lawn location. The storage unit had a defective latch which prevented lockage. Over the course of a year I had 3 locksmiths look at it....also her own on site employee but she refused to believe it!! Her charging full month at end was totally out of line given all the problems.....reporting to Corporate soon. S
BARBARA G | Overall ExperiencePlease cancel unit immediately
Richard S | First Impressionsfast efficient friendly Thank You
joseph a | Overall ExperienceCould not get access and still
ouassim j | Overall ExperienceNo on-site office and no sign explaining this. The office is a couple miles away and completely understaffed. Some of the staff were helpful but most times they appeared irritated by the customers and not very communicative. I had a lot of problems with this rent and regret using U-Haul. Never again.
Anthony M | Overall ExperienceI enjoyed storing my items here! Everything was safe and free of any dirt or problems. The staff were incredibly helpful with any issues I had, and the gate is secure and works perfectly. Thank you again!
JESSICAMARIE F | Overall ExperiencePrior to the day of move out, I went to the facility to make move out arrangements but there was no one there during normal business hours. I had to call a number that was listed on the door for assistance and when someone finally picked up my call the person on the phone had to make other calls and texts and emails to contact the manager to find out why no one was there. Finally, after half an hour, someone comes walking up to the access gate from inside the facility. I finally got through to him as to what I wanted to do and then finished our conversation. On the day of move out, again, I could not find anyone there to give the lock and keys to, which I was told by the guy I spoke with the other day that they were the property of U-Haul. So, after getting everything out and cleaning the storage room, I left the lock and keys in the storage unit and shut the door. I have to say that not having someone readily available to take care of customer needs is unacceptable and rest assured, I would never use that facility again,
Aldo D | Overall Experiencefriendly and efficient
joseph a | First ImpressionsI would rent again! Units were easily accessible and safe. Current staff was always on premises and extremely helpful!
April W | Overall ExperienceNo lights after dark
Megan L | Overall ExperienceThis place sucks. The gate sometimes doesn’t work then. You’ll call to get the gate opened and they can’t. If you have a problem don’t expect it to be solved. The only great thing is that this place is literally a few blocks from downtown. I was better off renting a cross town in the shopping plaza. At least my questions and problems would have been answered. Actually that’s what I did to solve my problems with this place. Rent from south side it’s cheaper and the manager can actually solve problems. The staff at Scotts location weren’t horrible. They were pretty cool. The manager is slow to fix problems. Overall my stuff never got stolen and I was safe. It’s hot like the air doesn’t work; at that location but it was ok. I wouldn’t rent again at that location. Maybe at another location….
latoshia j | Overall Experience