I was disappointed as I had stored with uhaul due to a email saying I'd have a free month for the storage unit. I even asked about it when I called to reserve and was told it would be taken care of at the location. When I pull up I saw there was also an advertisement for a free month outside. When I asked about this free month I was told I did not qualify. I had already moved all my things in so I felt I couldn't change my mind anymore. I felt I was promised an offer and didn't receive it. I ended up renting for two months as the storage access hours did not line up well with my work schedule. If I'm ever in need of storage I wouldn't store with uhaul again.
Ashley Flores | Overall ExperienceSelf Storage Units in San Francisco, CA, 94124
U-Haul Moving & Storage at Candlestick
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Storage Customer Reviews
- 4.0 Average Customer Rating
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It would be extremely beneficial to have 24 hour access - especially considering the high pricing (and frequent increases), as well as due to the fact of being located in a major urban area with such a variety of working and sleeping hours. I actually did not even enter my unit for several years due to the hours not fitting with my schedule and/or those of someone with a vehicle (I do not have a vehicle, due to living in an urban area). Mechanical lifting equipment or lifts would be extremely helpful for those with units that are up flights of stairs or with upper level units. Especially for the units with permanent stairs, wheelchair platforms could be installed which do not require operation by a licensed equipment operator. And platforms which do require an operator could be requested or reserved by appointment so that a certified employee could be present to operate it. It would be nice to see more availability of larger units. It is not in everyone's budgets to maintain more than one unit, but the lack of larger units forces people to make downsizing decisions, where a larger unit would keep them in your property. The card access systems could use updating - it takes a while to get the hang of the correct speed and firmness of card swiping, leading to unnecessary trips to the office (if it is open), just to be told you are not swiping slowly enough. Perhaps tap cards would be better? Especially for those looking to reduce wallet bulk, a small keychain fob would be great. Otherwise, everything was generally great. Employees were always friendly and helpful - often even ready to go out of their way to assist with any concern or issue. The environment was always clean, with not a single rodent or pest to be found. The temperature/humidity always seemed in great control. Overall, I was mostly satisfied. I would be likely to maintain this location as my lifelong storage location if the above-mentioned issues were corrected - especially the ones regarding access hours, mechanical equipment/lifts, and more plentiful availability of larger units. Thank you!
William Mees | Overall ExperienceGood company
stacy Owens | Overall ExperienceIt has easy access quiet and peaceful Rest Rooms for patrons and parking available.
Phillip Smith | First ImpressionsWhile I have my items there, Water inside my items twice and my boxes were broken. When I move out on the 8 of March the manager assistant was a very nice helping me and I showed to her how the store he I was using was very rusty because the leek they have had from the rain. Thanks Pastora
Pastora Lopez | Overall ExperienceI often had issues with finding a parking spot in the parking lot ! Also, I often had a hard time finding a cart.
Cindy Lopez | Overall ExperienceThe staff was exceptionally helpful. Thank you!
Erica Zweig | First ImpressionsI like that one chick she kinda hot helped me greatly. I forgot her name. But she is the manager I believe
ALBERTO RAMOS | Overall ExperienceFront desk staff and management were bomb.com very respectful helpful and always smiled
THOMAS COLON | Overall ExperienceIm not happy all my things were went through some of my things were stolen
rodney james | Overall ExperienceGreat Service. Very well maintained
Catherine Power | Overall Experiencenone at this time.
mathew rash | First ImpressionsIt's a long story but my equipment got stolen from your storage and just a big mess went down and I'm losing my storage in fact okay you can call me please I can talk to you more so about it 415-802-4583 Richard and I used to be a U-Haul dealer three different locations please give me a call
Richard Fairchild | Overall ExperienceGreat service. Professional people that work there. Great overall experience
ANTHONY WALKER | First ImpressionsEveryone that worked at the facility has been so helpful and fantastic. Wendy went out of her way to assist me. I was very appreciative of them.
Nina Lee | First Impressions