Interstate Self Storage

Rating:

2.0

First month rent was supposed to be free because I had rented a U-Haul truck to move, After they charged my credit card the first month I of course asked why. They said it was that the first month after the first paid month was the free month. When they charged my card the second month I asked again about the free month and they apparently "missed it in the records and we will clear it up next month," I think you can see where this is going. After 13 months of renting a unit we have moved out and they said that the free month would be refunded to my card. We emptied the unit on November 17, 2022 and have seen no refund on the card by December 7th. Please note that for the 13 months that we used the unit they never failed to charge the card promptly on the first day of the month. I would also like to say that we moved out on a Saturday morning and I had forgotten which unit number we had rented (I thought I remembered but the lock was not the right one when I looked at it). I called the office for assistance and got no answer until a callback on Monday morning when a very nice lady called and asked if I had received assistance on Saturday and I had to tell her no (I took the opportunity to discuss the free month with her and she said she would discuss it with management and to her credit she called me back and said I would receive the credit on my card). I would also like to note that the security gate was open when I arrived on Saturday morning and that I did not see anyone there at all except the team I was with to load my unit out. I stopped by the office when we were leaving and it was locked up. All in all I had a good experience with the company. None of our items were missing and everything stayed dry for the 13 months of storage. My two reasons for the below average review are the free month I was told I would get and for the lack of supervision of the gate on the day we moved out. Hopefully I will see the refund soon on my card statement.