I will not be returning to this location or referring to a friend. I was given keys to a truck that was nowhere on the lot. I searched for it with hired help, told they could not offer me another truck, then about 15 minutes later, they gave me one, without the dolly I requested. I called the same day to cancel my storage unit. The woman that answered told me not to worry, I wouldn't be charged. A month later I received an email to pay my storage bill. I called the 800 number to cancel and was assured it was done on their end and should be completed locally. Just received a late notice from local location. Had to call again. I was placed on hold a couple of times while the lady that Shana tried to figure it out. She said there was a file about me. Finally, she told me everything was taken care of. I asked for some sort of confirmation to be emailed to me. There was nothing to send to me. I'm just hoping I don't have to make another call next month.
Michelle Beedle | Overall ExperienceSelf Storage Units in Richardson, TX, 75080
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- 4.0 Average Customer Rating
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This was the worst experience I have ever had with U-haul. Some of the staff members at this location were rude and need more customer service training. I want to thank the manager who assisted me Jose and staff member Ethan. They were very patient and professional and answered all my questions.
Della Grant | Overall ExperienceKind and a very accommodating staff!
Harshal Kaushik | Overall ExperienceFriendly and very accommodating staff with flexible hours. They have been very helpful in providing available options.
Harshal Kaushik | First ImpressionsI didn’t use the storage It was way too small and extremely unacceptable.
Joseph Wilson | Online Move InTaylor the Store Manager for this location is great to work with. Only place I go to rent a van or space! Thanks Taylor!
CATHERINE WHETSELL | Overall ExperienceProvide more guidance to be able to use the entry within the air conditioned front area to access the storage area. I walked around the building a few times outside in the triple digit heat to access the storage area.
JESSE RODGERS | Overall ExperienceThis U-Haul facility was everything I needed, exactly when I needed it! The staff was helpful and supportive! I absolutely will recommend this site for persons needing a storage facility. Although I did not need a vehicle, I absolutely will encourage people who do, to connect with this location! Thank you!!!
tziyon zadoka | Overall ExperienceWished it closed a little later for storage access. And tried to check out at 7:02 and the doors were locked
Emily Hughes | Overall ExperienceNa
AMY YOUNGREN | First ImpressionsAccess code per email didn't work
Wendy Bradford | Online Move InAdam was very professional, thorough, and efficient!
tziyon zadoka | First Impressions