Some issues with access on our first day. I was not present but my spouse and the moving guys were unimpressed with level of timely support.
David M | First ImpressionsSelf Storage Units in Portland, ME, 04101
U-Haul Moving & Storage at Rte 295
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Storage Customer Reviews
- 4.0 Average Customer Rating
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The employees were very friendly and helpful
HOPE M | Online Move InThank you for making this experience easy and friendly.
Pat B | Overall ExperienceThe entire time I had my storage unit there were multiple trucks parked directly in front of my unit’s door requiring me to shimmy through between 2 trucks or completely around a line. When I brought it up to the office I was told that there was nothing to be done , but assured that by the summer it would be cleared up. That was this past summer and it never was. That made it pretty difficult to add or remove any items from the unit. One time I went to my unit , opened it and saw puddles of dirty water inside. Went to the office and was told “ oh yeah that’s how we clean. They use blowers and stuff gets in” I’m only now after moving out able to see the extent of the issues. When I cleaned out my storage unit two days before my last bill was due and went back to the office to let them know I was told everything should be all set. And then I just got charged for another month! Worst U-Haul experience I’ve ever had. And I am still waiting for my last ( current months refund)
Zachary D | Overall ExperienceUnfortunately about the flooding and I was not informed of it, but the new customer service person ( a young female, whom I did not get her name) was very helpful. Thank you.
Daigo F | Overall ExperienceThe woman I dealt with 2/29 was very pleasant. However, the manager 3/1 (Tom) was one of the most unpleasant people I have ever encountered as a customer. He should not be allowed to deal with the public. As a result of this experience, I am unable to recommend this U-Haul location.
JEANNE F | First ImpressionsThis business is run perfectly. Employees give you everything that you need to know. Explain thoroughly. Employee also did whatever was necessary to get me into the u-haul that was best suited and available with the payment options that I had at time. Storage units are very reasonable. A+
Nathan M | First ImpressionsThe person that checks me in was not to helpful and not nice 🙂
Terry M | Overall ExperienceVery pleased with my experience. We purchased a home with a basement and no longer require storage off site. Thank you!
Matthew K | Overall ExperienceMice got into my unit and destroyed a few of my items.
Heather L | Overall ExperienceYou have not called. I have already moved out. Your staff walked with me to an unlocked unit. I was yolk the person was asked to leave the previous month. I cleaned and told the staff it’s empty. I called asked to speak with someone for being charged another month. No one called. I called again and was told they were checking to see if I told someone. Very unprofessional!! I spoke to the guy who walked me to the unit. It’s all on camera. It’s ok you made a mistake but refund my organizations money we are good customers.
Margaret L | Overall ExperienceCustomer service and helpfulness non-existent.. I asked for assistance on several occasions and was met without any and like I was bothering a staff member. Refund but back policy unclear. Generally one of the most unhelpful Stores in Portland.
DENNIS D | Overall ExperienceWe were told that if we rented a one way truck we would have a free storage unit for a month.When I dropped off the truck the agent was rude and said I had to pay $150.! Since I lived far away and had no other options I had to pay. I would like who ever reads this to investigate this matter. Your company shouldn't promise a storage unit free and then when we get there thats not case. The unit was very clean and spacious but that doesn't make up for the fact your agent was extremely rude, refused to look into the matter and kept pushing payment for the unit. I feel you have good company but this false advertising has made up my mind never to use you again. You must remember you have other competition out there. Thank you for your time
DONNA L | Overall Experience