Go see Monica Manard and the team at this location. They went above and beyond to help with all my storage needs
Diane B | Overall ExperienceSelf Storage Units in Alexandria, LA, 71302
U-Haul Storage Holsum Bakery
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- 4.0 Average Customer Rating
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I was told that my storage was not accessible about 1 year ago, then 1 week before they sold my things, they said I can pay a fee to get my things out but I have one week and it must be out. I would’ve gotten my things a year ago if I could.
Ebony H | Overall ExperienceIt was very convenient to be able to do everything online. However when we got to our unit there was not a lock like we were informed. It wasn’t that big of deal being we had to go to UHaul to drop off our trailer. The person who helped us was also very nice and helped us no problem !
Dalton P | Online Move InIf I could I will give it 0 stars!!!This is the absolute WORST STORAGE PLACE EVER!!!!! DIANE BERTIN should be FIRED!!!! She does not answer to emails and phone calls, and she would double charge your account!!! I closed my account in December, got all my stuff out and paid the price for December that she double my storage price on. Yet she trying to charge me for the month of January which I had all my stuff out in dec.She won’t received a penny from me. She the main reason why I’m taking my business somewhere else. She is a complete jerk and a ripoff!!! I DONT RECOMMEND THIS PLACE TO ANYONE NOT EVEN A DOG!!! My storage was 59.95 and then it went up to 65.99. And when I got the bill in December it was 209. So I closed my account right then and there. Dianne bertin has the worst customer service ever,bad attitude, and she a scammer!!!!! Please do not go there!!!! Take it from me I know.And also the help button at the storage place do not work so a person could easily get kidnapped. Dianne bertin which is the manager has a very nasty attitude,she do not know how to treat her customers,she is very rude!!!!! I don’t even know how she even became manager. She has no customer or professional skills at all.she is the main reason why I’m taking my business somewhere else!!!!! If yall get rid of her it would be a better place!!!! I was overcharged everytime!!!! This is the worst storage facility I ever came across!!! All I know yall gone keep losing customers if yall don’t do anything about Dianne bertin. And another thang let say you u come up there and tell them that you gone be late on the storage and that you will pay for it on this particular day maybe bout 1 or two days later they would still charge you for the late fees. They really wrong for that.because normally when u call up there and tell them you gone be 1 day late you should not get charged. The storage place is very nasty and not clean. I saw big rats and roaches over there!!!!so them mouse trap is not working at all!! It was the worst experience ever,they don’t even care about the customers!!!!
Latrice M | Overall ExperienceI never had anything in storage at this location.I have a totally different unit from this one.I tried calling about it to MacArthur office couldn’t get no one.I contact customer service and was supposed to got contacted by Alexandria and never did.Finally talked to Tyler Thursday/Friday and was told Gm was gonna contact me but never did.So I came from Atlanta on the 7th to get issue resolved personally and now I’m waiting on my refund from this storage I never used and was charged for.
Gloria C | Overall Experiencegood place
Juno M | Overall ExperienceN/A
Aaron M | First ImpressionsAlthough the staff and facility provided good customer service. The reason for “above average” rating is due to rate increases on the size of unit rented. Therefore, I chose to vacant. I recognize increases will occur but at this rate I simply cannot afford the most recent increase.
Carolyn S | Overall ExperienceEverything was excellent
Cynthia C | First Impressions