The customer service rep (Serena) was really nice to work with, after that most other items ere frustrating. I booked the facility on-line a number of week ago. Upon arrival I was informed that the unit was not available and their policy was to only hold a unit for 24 hours. It was frustrating and does not make sense that I was never informed the unit I booked was no longer available. I appreciate Serena working with me to come up with a solution. I was able to move my daughter’s items in prior to departing town early the next morning. U-haul needs to look at is rules related to online booking and informing customers if there are any changes. My customer experience was not a good one.
darrell w. | Overall ExperienceSelf Storage Units in Phoenix, AZ, 85006
U-Haul Moving & Storage at Phoenix Airport
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Everyone was terrific.
DAVID A. | Overall ExperienceOn the whole, I'm happy with the experiences, however there are a couple issues that can be improved. 1) I'm aware that I must check in and out each time I visit the facility, however the access gate seems to get easily confused as to whether I'm signed in or out. When I left on Sunday, I closed the door, got into my vehicle and started to the exit gate, but remembered I left something in the storage unit. I went back to the door, but it would not sign me in. I went to the access gate and tried my code there, and it did not respond. I went back and forth a couple times and it did not respond - I had to call the office to come open the gate. 2) I am in unit 1010 - the bathroom is out of order there. I assume that will be repaired and made available?
Kevin W. | Online Move InGreat staff and very polite and helpful.
David B. | Overall ExperienceThe staff is great and very helpful and friendly
David B. | First ImpressionsGreat team!
Genesis S. | Overall ExperienceThe young woman and man that assisted me were very polite and professional…glad I stumbled upon them by accident….
UNITA K. | First ImpressionsOver charge me. First time in years
Sharon Y. | Overall ExperienceTerrific
DAVID A. | First ImpressionsLighting was often out. Constant price increases inspired me to look for alternatives.
Alexander F. | Overall ExperienceEveryone we dealt with was very helpful and professional
JIMAL T. | Overall ExperienceReally nice customer service
ERIC H. | Overall Experience