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Natalie Hill | Overall ExperienceSelf Storage Units in Phoenix, AZ, 85016
U-Haul Moving & Storage of Biltmore
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U-Haul of Arcadia
4007 E Camelback Rd, Phoenix, AZ 85018 View Available Units2.0 miles from this location -
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U-Haul Moving & Storage at Papago Park
4950 E McDowell Rd, Phoenix, AZ 85008 View Available Units3.5 miles from this location -
U-Haul Moving & Storage of Downtown Phoenix
410 S 2nd St, Phoenix, AZ 85004 View Available Units4.5 miles from this location
Storage Customer Reviews
- 4.5 Average Customer Rating
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I had my storage unit for over 8 years. During that time, I never accessed my unit because I had moved out of state within 2 weeks of renting my unit. The current manager was nice and didn't charge me for the current month because I was taking everything out, but I had to have it cleaned out that day. I greatly appreciate his gesture. I went to unlock my unit and found the key and combo I used didn't work. The staff said they couldn't cut the lock off because only a third party company did that at auctions. I had to go buy a bolt cutter and my son cut the lock off. Imagine my surprise when I opened my unit to see two locks that had been cut off laying on the ground inside the storage doors. They had cut off my lock sometime during the last 8+ years and never said anything to me. This is why I couldn't get the lock to open. The second lock cut off and lying on the ground was a UHaul lock. I understand if a renter is past due that their unit is in jeopardy of being auctioned and a customer's lock would be cut off at the time of auction. However, as my storage unit was outside (not climate controlled), there were additional places to add one of their locks to not allow me to access the unit until I paid late fees/rent that I owed. Cutting off my lock was completely unnecessary, and I should have been informed this happened. Unfortunately, after 8+ years, I can't be 100% certain if any of my items were taken until I go through everything, but it was clear my things had been moved and gone through. This is a huge betrayal of trust. One would think paying almost $20,000 of storage rent over 8+ years would guarantee my items would be safe and secure. I'm very disappointed and will not use them for any storage needs in the future.
JANNA YAW | Overall ExperienceWe have had storage at UHaul for many years. We have no complaints! Good company, good people!!
PAULA LEO | Overall ExperienceStaff was always courteous and helpful, would definitely recommend using this facility
shane bullis | Overall ExperienceAlways clean, never any issues with access, always got notified of upcoming charges. I appreciate being able to store my belongings Thank you!
James Jones | Overall ExperienceThe staff was friendly and helpful to me. The facility was clean and well kept, the have a large variety of boxes for our convenience. I really enjoyed everything about this location on 26th street and Indian School Road. If you're moving to or from Arizona this location has you're moving in mind. 100% excellence.
Marquita Williams | First ImpressionsVery nice and friendly staff also very helpful a great and pleasant experience thank you 😊😊😊
Isabel Howell | Overall ExperienceThe worst experience ever highly disappointed
Yolanda Collins | First ImpressionsI think the people at the U-Haul I was at, the employees were a lil arrogant and kinda talked down to me...when I was getting my stuff I was struggling with the door and they all sat and watched...
steven trimble | Overall ExperienceIf I need a storage unit or truck rental in the future, there is no question as to where I will rent from... this location! The facility is always clean and the staff are always helpful and friendly. Thank you for making the truck rentals, move ins, and the move out so easy!
geoff clymer | Overall ExperienceThey have the best works hands down , the one guy helped my boyfriend out when his friend just left him to move our couch by himself! Anytime I move I’ll be going back to them for help !! So thanks boys!!
Danyell Pickett | Overall Experience