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Patrice Williams | Overall ExperienceSelf Storage Units in Pensacola, FL, 32504
U-Haul Moving & Storage of Pensacola-University
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U-Haul Moving & Storage of North Pensacola
7835 N Davis Hwy, Pensacola, FL 32514 View Available Units0.5 miles from this location -
U-Haul Moving & Storage of Downtown Pensacola
2817 N Pace Blvd, Pensacola, FL 32505 View Available Units4.1 miles from this location -
A Less Storage West
1989 W Detroit Blvd, Pensacola, FL 32534 View Available Units
(U-Haul Neighborhood Dealer)4.9 miles from this location -
U-Haul Moving & Storage of Pensacola-Bellview
4921 Mobile Hwy, Pensacola, FL 32506 View Available Units5.5 miles from this location
Storage Customer Reviews
- 4.5 Average Customer Rating
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My lock didn’t close properly because your office refused to repair the door latch even after repeatedly bringing it to your attention. I had to always bring a second person and tools to pry the door upward so that the latch holes lined up and the lock bar could fit through both holes. I requested someone to bore the holes out larger multiple times. I have crippled hands. When I finally put my own lock on that had a thinner bar so that I wouldn’t require a helper and tools, you took off my lock, put on your own, and locked me out of my unit. When I needed in, your employees couldn’t find the key to your lock. Your employee spent 30 minutes trying different keys, then had the nerve to yell at me and call me names because I waited in my truck in the AC while you tried to unlock my unit, unsuccessfully. I was locked out. When I came back a week later, finally a nice man bored out the hole for me, and I was forced to spend $10 on your approved lock. By then I had bought a house and was in the process of emptying the unit. I DREADED having to go to my storage unit for the yesr I had it because I knew there was going to be a 15-30 minute struggle to lock it back up. And I had to find a friend to PAY to come help me every time. Your office REFUSED to fix my latch, so I mostly just couldn’t access my belongings. I’m a single disabled lady, and I don’t appreciate the extra work, expense, and hassle your office put me through. I have ZERO reason to ever recommend this facility to anyone, unless I hate them. I asked multiple times for my latch to be fixed. It took all of five minutes in the end. Yall owe me many HOURS of aggravation in my life that I can never get back.
Jennifer HILL | Overall ExperienceJeff was very helpful friendly and knowledgeable of the facility and answered all of my questions.
Leander Harris | First ImpressionsGreat girls working the drop off It’s was lit a NASCAR team
MARK HOWARD | First ImpressionsSuppose to have a unit rented with a month free but when we got there they couldn't find it or give us one. They recommended another U-Haul a block away
Cindy Robinson | Overall ExperienceSo far so good
VICKI SCHWANTES | First ImpressionsGreat staff. My go to Uhual location.
Mariah Maps | First ImpressionsMy unit was dirty but they quickly cleaned it out. And while they put mouse traps and bait down, I still had some rodent damage to some outdoor lawn cushions.
MICHELLE GODWIN | Overall ExperienceI'm 72 years in 50 of those years starting with my first move using u-haul and in the following years I have used your services a dozen or more times. This was the best experience I ever had, Mr Dawson runs a good ship and his staff reflect that in every way. thank you Steve West
steve west | Overall ExperienceThis facility was a great location for my move. The staff here was very accommodating and ran well, from mfmt on down. Very friendly & helpful.
William Gambrell | Overall ExperienceMy experience was absolutely terrible! Large Rats urinated and droppings all over my things, they ate through my bags, mildew and water damage. Oh let's not talk about the dead large rat. Rats not Mice! And I paid for insurance coverage. Just awful. I had to throw so many of my things away. So I didn't even open because I saw it had been eaten through.
Michelle Caldwell | Overall ExperienceExcessive Rodent Problem and you pay top price for your unit
Melissa Moore | Overall ExperienceThere was damage caused by rodent droppings and damage to items. The rodents chewed pictures and rodent droppings on furniture. There was damage to my leather couch caused by rodents along with my mattress.
Megan Morales | Overall ExperienceRats
Collin Briese | Overall Experience