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LAKENYA Harris | Overall ExperienceSelf Storage Units in Park Forest, IL, 60466
U-Haul Moving & Storage of Park Forest
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Storage Customer Reviews
- 4.0 Average Customer Rating
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I give this store a 10 star rating. Demetrius and his staff (Jasmine) was more than accommodating and empathetic of the situation coming from Arizona and accommodating me through my transition back to Illinois. The facility was kept clean and organized excellent customer service from beginning to the very end. I am grateful that they were there for me in my time of need coming back home to Illinois. It made my return even more welcoming. I’m grateful… kudos to the staff in Park Forest U-Haul facility for super excellent customer service.
Mahalia Coates | First ImpressionsThere was water damage to my things.I told the manager and didn’t even care was very disappointed
Steven Stephenson | Overall ExperienceThe experience with the Park Forest location was AMAZING!!
Jacqueline Watkins | Overall ExperienceOver the years, I’ve had contact with several staff members, From Demetrius & leading the way down to the last conversation with Bria with Checking out. It feels great to know that people care about your situation and are willing to assist in anyway they can within reason. Bless you all
Jo Ann E -Castile | Overall ExperienceMy only concern is that one of the female staff members I spoke with when I rented the locker was apparently not aware that only certain style locks that U haul sells/approves are acceptable. At that time I rented the locker, I explained I also had a different style lock (which I presented) that's different from U Haul's lock that I also wanted to use on the door as a 2nd lock for added security . I was told it would be ok. Much later (about 1 month ago) while I was away out of the state on business, I received a call from a male staff member at U Haul who explained I needed to remove the extra lock ASAP as only one U Haul approved locks could by use for insurance reasons . I explained I was out of state and would do so upon my return ,and did so as agreed upon my return weeks before closing the locker out yesterday. At this time I have no issues or concerns and expect no other payments will be drawn from my credit account on the 19th of this month . The locker was completely clean , cleared and undamaged when closed out.
Ray Hills | Overall ExperienceThe manager is very professional.
constance mckinnis | First ImpressionsI’ve been being harassed and threatened with auction over an empty storage unit for months, despite notifying them by email, phone and in person. I told the staff over ten times that I had vacated and they still proceeded to contact me several times by email, phone, and mail. They also contacted my family member over 10x, which is embarrassing by itself but especially so if I don’t actually owe anything. The unit was cool and all but the lack of communication and the outright bombardment of notices and calls would have me never suggesting this place, respectfully.
Aliyah Simmons | Overall ExperienceEverything went well
Ray Alexander | First ImpressionsI had never been in a u-haul facility and my experience from start to finish was excellent. I was served with laughter and a smile. Everything was made known to me and I would utilize your service again
Brenda Mitchell | Overall ExperienceThe mirror way broken in the truck . Where you move your furniture out of storage was full of ice and snow. The truck had snow and ice all over the windows. The truck door was frozen and after staff was notified they did not come out to open the truck door .
Tryricko Bolian | First ImpressionsIt was fine until Ron put a fake note in my account saying I ask to close my account! THAT WAS A LIE! My lock was still on the unit. I BELIEVE HE AND DEMETRIS WAS TRYING RO STEAL MY ITEMS IN MY STORAGE SO I MOVED OUT! When I arrive there was an additional lock on my unit! THIS FACILITY IS DISHONEST AND I WILL MAKE SURE THEY NEVER DO THIS TO ANYONE ELSE!
Tachera Small | Overall ExperienceThe managers and staff, Demetrius, Rob and Mary really are wonderful. I moved out of state and I had my storage unit with this location 2 years. They always called with updates and assisted me with every concern. I’d definitely recommend this location.
genene bond | Overall ExperienceEveryone and everything was awesome and still is , thank you for your service !...
Craig Bryan | Overall ExperienceVer good customer service.
Rochelle Johnson | Overall ExperienceThe person running the place does a good job and he is. Very helpful. His name is Demetrius. Get more people like him.
Julius Miles | Overall ExperienceThe young man that waited on me was very nice.
Rochelle Johnson | First ImpressionsI can’t remember the name of the assistant manager…I think it is Ron? He was an amazing help assisting in my move in. Very professional and transparent. He deserves a raise or a promotion. I will definitely recommend this Uhaul location to friends and family for future move ins.
PHILLIP JONES | First Impressions