it's just that sometimes we would have prefered to use the storage after 7 PM! but overall really good thank you
JULIE L | Overall ExperienceSelf Storage Units in Ottawa, ON, K1K2C5
U-Haul Moving & Storage of Ottawa
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Please call or visit us to inquire about additional inventory at the location or try one of the other nearby locations below.
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U-Haul de Gatineau - déménagement et entreposage
266 Rue Saint-Louis, Gatineau, QC J8P8B3 View Available Units4.3 miles from this location -
U-Haul De Hull-Déménagement Et Entreposage
60 Rue Jean-Proulx, Gatineau, QC J8Z1W1 View Available Units5.7 miles from this location -
U-Haul Moving & Storage of Orleans
3636 Innes Rd, Ottawa, ON K1C1T1 View Available Units6.4 miles from this location -
U-Haul Moving & Storage of Britannia
2720 Queensview Dr, Ottawa, ON K2B1A5 View Available Units8.3 miles from this location
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Storage Customer Reviews
- 3.5 Average Customer Rating
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I wish you offered the ability to extend the storage unit for a week or two, not needing a full month again.
ERIC F | Overall ExperienceThis the second time i had business with this u haul facility exept the saff member Max ...other i had to deal with were horrible it feel like government office or its like a corber store. The owner have very bad attitude...
Nimal S | Overall ExperienceClean and easy to access.
JULIE L | First ImpressionsI went in and stated that I was renting the unit for only a month and I vacated the unit on time. They sent me an update by email on the 15th of the month that I rented and I sent them a update on the 31st stating that I had vacated as I promised. I also told the worker who was outside I had vacated. There was no procedure given and as we buy or own locks there is no reason to return to the facility especially since we were communicating by email and they're completely understaffed and poor customer service inside this facility. They state they ignore the emails and again no notification that they ignore the emails and donnot reply. I also called in to the facility as well. This is illegal and predatory as I am a handicap and this facility should be fined and people arrested especially if they are doing this to other disabled and elderly people.
Kweku K | Overall ExperienceThe storage area is velnerable to flooding as experience as shown. Better measure are needed to prevent floodings.
DENIS R | Overall ExperienceAbsolutely awful customer service — and no maintenance of the grounds what so ever. If anything they made it EVEN HARDER to get to the locker. From not snow plowing after major snow falls, parking rental trucks in front of the entrances and making it nearly impossible to enter the locker area. At one point an employee even had THEIR PERSONAL CAR parked at the only exit of the locker area. Because of the way the entrance to the lockers is set up I hit my truck twice on the side wall. When I first signed up for the locker it took them THREE DAYS because the locker “had a lock on it” even though it was supposed to be empty. They never answered the phone to help me with my issue so I had to repeatedly call — while being obviously hung up on — until someone finally decided to answer in an annoyed voice. Absolutely ridiculous set up and staff is so excruciatingly unhelpful and rude. I could not recommend this location any less than I do.
Sara C | Overall ExperienceEverything was excellent except during flood.
Isaac A | Overall Experienceprice is too high.
Carl W | Overall ExperienceUnit leaked causing damage to belongings
Patrice B | Overall ExperienceThe one employee was wicked! Thanks a whole bunch Max !! 🤘🏾He did everything in his power to fix everything that uhaul messed up for us. But the manager and the system it self… … fail! -_- But it is what it is. We are still using the storage , only thing is ,it was a headache getting to this point.
Rose-Rebecca A | First ImpressionsAfter a rough first few minutes, the staff rose to the occasion and made it a good experience.
DOUG W | First Impressions