Great facility, wonderful staff

Too many internal ramps with bumps Things fell off my cart a number of times . A real pain. The billing was unclear. I received a $0 dollar bill that I called about and was told I had the rest of the month to pay and then received another notice I was over due and additional charges were being added. I then called the manager at the storage facility who told me the right info and reimbursed the late fee as I paid right away. Then my friend tells me he received a bill for the supposed outstanding fee at least 10 days after I had paid it. This irked me to no end that my friend would be bothered by this.I vowed to remove my stuff and to never deal with uhaul again. A similar thing happened when I rented a truck from you. I was told I could pick up my truck, dollies and moving blankets at one location only to be told they didn't have dollies or blankets and I was expected to go to the other end of the city to pick those up. I still can't believe that this helter skelter approach is your business model and that your help line doesn't seem to know what it is talking about. The actual truck was in very good shape and drove well. The storage facility was easy to access and the staff were great. It just seems that the corporate side of things didn't have the right information. As a first time renter I found this very frustrating.

Mélanie Hache, the manager facility at Britannia was rude on the occasion I spoke to her. I hope she does not represent U-Haul as a whole.

Highly recommend. Easy to set up and move in.

The manager and her co-worker were very knowledgeable and exhibited a high level of customer service. One of the best teams we have seen anywhere.

Think of some discount for seniors please Thank you

Melanie provided great service. She gave me her undivided attention. She assisted with selection of storage unit plus moving supplies. Job well done Melanie!

Our experience with uhaul Britannia was very good. Staff were helpful and accommodating to our changing requirements, facility was clean and secure. Overall we are happy with our experience.

No issues, great service. Would definitely recommend to anyone.

I needed a moving van this fall and storage locker this winter. Working with both Melanie and Caroline was a great experience, on top of the services provided. They are very courteous & knowledgeable.

Never disappointed with every visit.

The customer service is the best -I have seen and done a lot of business with uhauls - your service rep “Caroline” helped Us in so many ways what a great employee - incredible dedication to her job!!

way better than dymon and all the others! had my storage there for 1.5 yrs and rented all sorts of trucks and vans for cheapest than anywhere else. bu far the best place to rent trucks and rent stora

Thank you for being open on New Years Day.

Great, clean and secure location. Felt that my items would be safe. Easy move-in and move out dollies provided. One issue, 1 of 4 loading bay doors out of service makes moving things in/out tricky.

i had multiple interactions with the staff there , i would give them a 10 rating . Melanie is a outstanding employee with so much courtesy, respect , helpful in so many ways . Thank you ! steve .s

The lady looking after me was friendly courteous and amazing. My experience with her was way above her usual duties. very highly recommended.

Lovely and great service

I was one of the 1st customers at this facility when it was SecureSpace years ago. Good back then still my first choice now when I need some short term storage.

Melanie was awesome and helpful and friendly. We enjoyed our stay at u haul and will recommend it to anyone who will listen. Keep up the great work folks..