I had 2 horrendous prior experiences with U-Haul but this one was fantastic!
Terry T | First ImpressionsSelf Storage Units in Niagara Falls, ON, L2H1J3
U-Haul Moving & Storage of Niagara Falls Ontario
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Chippawa Self Storage
3780 Welland Ave, Niagara Falls, ON L2G6J4 View Available Units4.9 miles from this location -
U-Haul Moving & Storage at Welland Ave
470 Welland Ave, St. Catharines, ON L2M5V4 View Available Units6.7 miles from this location -
U-Haul Moving & Storage of Central St. Catharines
72 Vine St S, St. Catharines, ON L2R7N4 View Available Units6.9 miles from this location -
U-Haul Moving & Storage of Niagara Falls
2485 Military Rd, Niagara Falls, NY 14304 View Available Units7.0 miles from this location
Storage Customer Reviews
- 4.5 Average Customer Rating
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Keep up, good experience, we will be back
Joseph Z | Overall ExperienceHard to figure out their buzzer systems to get in
Mary D | Overall ExperienceMy experience with the Niagara Falls- Industrial St location was always excellent. I found the staff to be both knowledgeable, helpful and very friendly. The storage facility was always spotless, a job very well done by Lena who clearly takes pride in her work. Anytime I had to deal with the office staff it was most pleasant (and I was often addressed by my first name) with all my questions or concerns answered with the utmost professionalism but with a good sense of humor as well. I rented at this location for over a year, rented trucks for my move and even had a hitch installed on my car. No matter how busy the office was I never got a "stressed out" or rushed feeling from the staff or manager. Every experience a good one. I would say that the overall feel of this location felt like family, I actually experienced some sadness as I cleaned out my unit to take to my new location as I felt like I was leaving "friends" behind. I think that manager Nicole deserves kudo's for the great inviting environment she has created within her staff at this location...most welcoming!! Thank you to all!!
cynthia t | Overall ExperienceTruly a treasure, are the staff at this U-Haul location, Montrose Rd, Niagara. Thank you Lena and Nicole, the two ladies in the office, and who also assist in the storage areas. You are both so amazing, helpful, courteous and polite. Your establishment offers a high standard customer service, thanks to you Ladies. Congratulations and thank you!
carrol B | First ImpressionsThe staff did not give me clear directions on accessing my unit. This created some feeling of anxiousness.
Lloyd M | First ImpressionsExcellent customer service and friendly
Tijo C | First ImpressionsIts a wonderful well thought out facility with excellent staff. The only negative is that its way too expensive. If need arose I would do business with them again. My opinion, your free section should be on social media. Might save you a dump run. i both got and gave items there.
ROB B | Overall ExperienceWould definitely return again. Thanks
donald g | Overall ExperienceJust need to check on security alarm system.
Mitesh T | Overall ExperienceNicole was exceptional
Edward V | First ImpressionsNicole was fabulous
Edward V | Overall ExperienceNicole 0 being bad 5 being good was a 12 bent over backwards to make my experience top notch
Edward V | First ImpressionsRepresentative was very attentive and super helpful. Demonstrated excellent customer service skills!
Lauren V | First ImpressionsI like the fact that I need to swipe my access cars twice upon arrival and every time to enter the storage facility. It is definitely an added sense of security.
ANDREW S | First ImpressionsNever had a problem with the place use it when I need too ⭐️👍
Tammy G | First Impressions-Whenever I had the displeasure of having to speak to staff in the office area, and after having to my turn in line, I was greeted once with "ya" and another time with "what's up?". In both situations, they were very simple questions, they always seemed disgruntled and dismissive, as if I was wasting their time. When I was done, not once did staff wish me good day and thank me for using uHaul's services, they just looked beyond me to the next person in creating them with a "ya" or "what's up?"; bery unprofessional. -the cost of a 5X5 has become very high, so much so, it became financial better for me to just purchase another storage locker in my condo building.
Robert D | Overall Experience