Concrete cracking around pillars that hold up your storage buildings is not good. Alarm goes off during severe cold and when a unit is breeched...that's fine but not one of a customers that brings the police. Reset or dump this security company...are they maintaining periodic checks? The electric gate card swipe says welcome in my name even when I depart...that's stupid. It should say goodbye even if it's 10 hrs later in the middle of the night. Not having a % discount for Veterans is also poor overall for this Company (it once did but shows the waning support of military currently).
Kelly S | Overall ExperienceSelf Storage Units in Lancaster, OH, 43130
U-Haul Storage of Lancaster
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U-Haul Moving & Storage of Lancaster
1921 Riverway Dr, Lancaster, OH 43130 View Available Units0.6 miles from this location -
U-Haul Moving & Storage of Eastland
2880 S Hamilton Rd, Columbus, OH 43232 View Available Units18.6 miles from this location -
U-Haul Moving & Storage of Whitehall
3500 E Main St, Columbus, OH 43213 View Available Units21.5 miles from this location -
U-Haul Moving & Storage of Bexley
1100 Alum Creek Dr, Columbus, OH 43209 View Available Units22.5 miles from this location
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Storage Customer Reviews
- 4.5 Average Customer Rating
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I felt like my belongings were safe and secure. However the price is outrageous and there really should be a size in between the largest, what I rented, and the next size down. I was paying a lot of money for space I didn’t really need but my king sized bed and dining room table wouldn’t fit in the next size down.
LAUREN W | Overall ExperienceThe friendly staff has always been helpful. Good with accommodations for my needs.
Victoria S | First ImpressionsThe security system is not working properly and has some bugs to fix. I recommend an upgrade or some change to the current system in place where the passkey is swiped for access..Thanks
Kelly S | First ImpressionsI had some issues at the beginning of my storage rental, but with the right communication, the store manager Shane went above and beyond fixing the issue and continued to offer superior customer service throughout my lease. I would definitely recommend this Uhaul location and team to friends.
jodi b | Overall ExperienceI am so very grateful for the kindness and support of everyone on the staff at my local U Haul office here in Lancaster, Ohio. Everyone I’ve interacted with has been very professional, courteous, respectful and very helpful in assisting me with navigating through a major transitional period in my life! These guys really have gone above and beyond with assisting me with my storage needs etc.! I really appreciate your understanding and consideration and I will be sure to recommend UHaul to anyone and everyone moving forward. Thank you so very much! Keep on keepin on… 😎🤙🏼
jerry h | Overall ExperienceShane and crew at Lancaster UHaul storage were all extremely helpful, professional and friendly. I was very pleased with the service I received.
Linda H | First ImpressionsSmall storage spaces not connected to the security system. Walls inbetween units not attached to the concrete. The building alarm was ringing for 1.5 hours and no police ever showed.
George C | Overall ExperienceAwesome people
dominick g | First ImpressionsThere was a frog in my unit the cracks need filled there was a confusion at my initial check in the lady at the front desk did make the moment right but initially I had booked a unit and it did not save the unit not sure how that happened but they essentially gave my original unit away
Sydney M | Overall ExperienceIt all went very smoothly for me. Thanks David
David A | First ImpressionsToo costly, no assistance.
Charles O | Overall ExperienceVery pleased thk,s
Edward G | Overall Experience