I leased a storage unit here for three years, and my experience was below average. There was a rat infestation, which was brought on by another unit storing food. My insurance didn’t cover infestations, and everything in my unit was destroyed by rat feces, droppings, and gnaw marks. When I tried to claim insurance, I was told infestations are not covered. The storage complex should inform tenants about this insurance gap. When I discovered the mess, rat feces were pouring out of my unit. The front desk clerk’s response was to offer me a broom—completely inadequate customer service when paying rent for a climate controlled unit. I’ve had multiple encounters with their subpar service, and as someone who works in hospitality management, I can say I would never hire most of their staff. Only one associate went out of their way to help me clean out the unit. Ultimately, I let my unit go to auction because I didn’t want to deal with the mess. I won’t be referring anyone here or returning for future business. Additionally, when I once forgot my pad lock key, I asked to borrow bolt cutters and was told it would be a $50 charge despite another co-worker being willing to let me use them for free. They called their manager, who I believe is the owner’s son, and I heard him on speakerphone insist on the $50 charge, stating they don’t lend them out. I
Andrew B | Overall ExperienceBrock Self Storage
200 Whitty Dr, Myrtle Beach, SC 29579Comentarios de clientes
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small | 5' x 5' x 12'
Miscellaneous Storage
Size Guide- Rate:
-
$55.00
Per Month
- Interior
- 1st Floor
- ADA
- Climate
- Swing
- Rate:
- $55.00 Per Month
1 Unit Left!
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![Example storage unit layout]()
Small | 4' x 7.5' x 12'
Miscellaneous Storage
Size Guide- Rate:
-
$55.00
Per Month
- Interior
- 1st Floor
- Inside Level
- Climate
- Rollup
- Rate:
- $55.00 Per Month
-
![Example storage unit layout]()
Small | 5' x 10' x 12'
1-2 Bedroom Home
Size Guide- Rate:
-
$65.00
Per Month
- Interior
- 1st Floor
- Inside Level
- Climate
- Rollup
- Rate:
- $65.00 Per Month
2 Units Left!
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![Example storage unit layout]()
Small | 4' x 10' x 12'
Miscellaneous Storage
Size Guide- Rate:
-
$79.00
Per Month
- Interior
- 1st Floor
- ADA
- Climate
- Swing
- Rate:
- $79.00 Per Month
-
![Example storage unit layout]()
Small | 4' x 10' x 12'
Miscellaneous Storage
Size Guide- Rate:
-
$79.00
Per Month
- Interior
- 1st Floor
- Inside Level
- Climate
- Rollup
- Rate:
- $79.00 Per Month
-
![Example storage unit layout]()
Medium | 7.5' x 10' x 12'
1-2 Bedroom Home
Size Guide- Rate:
-
$72.00
Per Month
- Interior
- 1st Floor
- Inside Level
- Climate
- Rollup
- Rate:
- $72.00 Per Month
-
![Example storage unit layout]()
Medium | 10' x 10' x 12'
2-3 Bedroom Home
Size Guide- Rate:
-
$79.00
Per Month
- Interior
- 1st Floor
- ADA
- Climate
- Swing
- Rate:
- $79.00 Per Month
-
![Example storage unit layout]()
Medium | 10' x 10' x 12'
2-3 Bedroom Home
Size Guide- Rate:
-
$79.00
Per Month
- Interior
- 1st Floor
- Inside Level
- Climate
- Rollup
- Rate:
- $79.00 Per Month
-
![Example storage unit layout]()
Medium | 10' x 15' x 12'
2-3 Bedroom Home
Size Guide- Rate:
-
$93.00
Per Month
- Interior
- 1st Floor
- Inside Level
- Climate
- Rollup
- Rate:
- $93.00 Per Month
-
![Example storage unit layout]()
Medium | 10' x 15' x 12'
2-3 Bedroom Home
Size Guide- Rate:
-
$93.00
Per Month
- Interior
- 1st Floor
- ADA
- Climate
- Swing
- Rate:
- $93.00 Per Month
1 Unit Left!
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![Example storage unit layout]()
Large | 10' x 20' x 12'
4 Bedroom Home or larger
Size Guide- Rate:
-
$149.00
Per Month
- Interior
- 1st Floor
- Inside Level
- Climate
- Rollup
- Rate:
- $149.00 Per Month
-
![Example storage unit layout]()
Large | 10' x 20' x 12'
4 Bedroom Home or larger
Size Guide- Rate:
-
$230.00
Per Month
- Interior
- 1st Floor
- Climate
- Rollup
- Electricity
- Rate:
- $230.00 Per Month
1 Unit Left!
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![Example storage unit layout]()
Large | 14' x 50' x 25'
4 Bedroom Home or larger
Size Guide- Rate:
-
$399.00
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- Rollup
- Electricity
*Large Interior Non Climate With Electricity
- Rate:
- $399.00 Per Month
Drive Up Storage
-
![Example storage unit layout]()
Large | 10' x 20' x 12'
4 Bedroom Home or larger
Size Guide- Rate:
-
$205.00
Per Month
- Drive Up
- 1st Floor
- No Climate
- Rollup
- Rate:
- $205.00 Per Month
-
![Example storage unit layout]()
Large | 10' x 30' x 12'
4 Bedroom Home or larger
Size Guide- Rate:
-
$249.00
Per Month
- Drive Up
- 1st Floor
- No Climate
- Rollup
- Rate:
- $249.00 Per Month
Vehicle Storage (RV, Boat, Car & More)
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I leased a storage unit here for three years, and my experience was below average. There was a rat infestation, which was brought on by another unit storing food. My insurance didn’t cover infestations, and everything in my unit was destroyed by rat feces, droppings, and gnaw marks. When I tried to claim insurance, I was told infestations are not covered. The storage complex should inform tenants about this insurance gap. When I discovered the mess, rat feces were pouring out of my unit. The front desk clerk’s response was to offer me a broom—completely inadequate customer service when paying rent for a climate controlled unit. I’ve had multiple encounters with their subpar service, and as someone who works in hospitality management, I can say I would never hire most of their staff. Only one associate went out of their way to help me clean out the unit. Ultimately, I let my unit go to auction because I didn’t want to deal with the mess. I won’t be referring anyone here or returning for future business. Additionally, when I once forgot my pad lock key, I asked to borrow bolt cutters and was told it would be a $50 charge despite another co-worker being willing to let me use them for free. They called their manager, who I believe is the owner’s son, and I heard him on speakerphone insist on the $50 charge, stating they don’t lend them out. I
Andrew B | Overall ExperienceThis has been the worst ever experience out of my life with a storage. First of all I put my belongings in storage in 2021. I moved out of the state for two years with my stuff in the storage for two years. I come back Monday, April 29th to remove my stuff from the storage and I told the storage company I was moving my stuff out that same day. The guy at the front desk of storage facility was nasty and rude. The storage apparently at some point had a rat infestation because all of my belongings in my unit was covered in rat feces and urine and instead of helping me in anyway the guy at the front desk argues with me and says they facility is always maintained well. if that’s the case, I wouldn’t have had all of my belongings destroyed by their rat infestation. I do not recommend this facility. It is disgusting and they will argue with you if your stuff is destroyed in their facility because of their nasty rat infestation!! Do NOT rent !!!
Equana G | Overall Experiencethe office was closed, I was unable to complete the contract and I had to look for another temporary place to store my tools temporarily
Marcos D | ReservationMy only complaint would be in the closing of my unit, the months expense is not prorated in any way. I paid on the first of the month and moved out on the 3rd of the month and I will not be refunded even a portion of my $200 rent I paid.
Marianne G | Overall ExperienceWhen unloading unit discovered rodent damage to items. We had person on staff inspect and he was embarrassed!! We followed all instructions for storage given at start and employee agreed we did everything right Most disappointing is that we have not heard from owner with apology or explanation Luckily we took out insurance but very disappointed Tom & Charleen Astle
thomas a | Overall ExperienceTraylor was very helpful and quick to respond to any questions or needs we had. Definitely would use this place again should the need arise. Alvin Schindler
Alvin S | Overall ExperienceWe arrived after hours and they came back to help us. Very nice and helpful!
Jody B | Overall ExperienceThis facility came highly recommended and they did not disappoint!
Karen S | Overall ExperienceOur trailer with all of our belongings will arrive at Brock tomorrow morning. Although we have not yet moved our things into it, I must say that the customer service has been excellent. Geri was so super nice and helpful. During moving situations it is so nice to be treated well. Every pleasant gesture is a blessing. The confidence and assurance that we would be taken care of lifted so much off of our backs. Traylor was also very professional following up to let us know that we were all set and that the size of the unit was perfect for us, etc. Nelson helped me confirm what to do tomorrow morning as my husband will not be there. All in all, this has been a wonderful company to deal with and I see why our real estate agent suggested we use them. Carolyn Kuks
Carolyn K | ReservationFriendly staff! Convenient to rent a truck and storage room all in one place.
Kenneth D | Overall ExperienceOver the past year+ I have felt as though my son’s belongings were completely safe in SC while we are in Virginia. It is clean and the few times I had to interact with staff was great. They were quick to respond to messages and even during the initial move in the uhaul was a plus! His move out was also great. I will definitely use Brock storage again .
Latoya C | Overall ExperienceGreat staff. They always communicated with me about any changes. I enjoyed my time at your facility
Keith H | Overall Experiencevery good
Marcos D | Overall ExperienceWe had moved all our items into two storage units while we were looking for a house and had no issues until june of 2022. We discovered what appeared to be rat droppings in our outdoor unit. I expressed concerns to the office and they said the exterminator told them it wasn't rats but large mice. But aren't rats considered large mice? Anyway about two weeks later I discovered evidence the "large mice" had made it into our inside climate controlled unit. The office said they were aware and knew of people that had brought food in their unit which caused the rat issue. The smell of urine inside the hallways of the building was over bearing and definitely a health hazard. If you look up you can see dried urine on the cross supports and holes chewed in the ceilings. At that point I had enough and started looking to moving out. Once I was able to find a new place to move our belongs we asked if they would offer a discount on a moving truck and the answer was no. It took us (4 adults) 13hours to pull everything out, wiped & disinfect all our totes and load the trucks with the items they didn't distroy. We uncovered 4 dead rats and one alive one that ran out when we moved a dresser and ran up the wall into the next unit. The amount of damage they caused to our belongings was more then we could have imagined. They chewed many pieces of good pine and oak furniture, saturated furniture, chairs and belongs in urine. Even though we had enough insurance (u-hauls insurance) to cover the nearly $20k in damage the insurance is refusing to pay no more the $6k for our damaged items. The owner showed zero remorse and refused to come look at our unit so we can show him the issues and damaged items. We had to pay an additional 2 months on the storage unit to keep the damaged items while we waited for insurance to give us the ok to discard the items and the owner wouldn't even give us a discount. We just got the ok from insurance to discard the items that were damage and when we went back there was even more damage, so it seems the issue is only getting worse. They are still offering units to customers in that building because as we were moving out someone was moving in next to us. I would never offer this storage facility to anyone or any u-haul affiliated storage facilities to anyone ever! They don't seem to care about keeping their customers belongs safe.
Ashley S | Overall ExperienceThis facility and it's staff were exceptional. It can be stressful moving and finding a place that makes you feel comfortable. This was convenient, clean, helpful and can assist with other service needs. We needed a second storage bin and they did not blink an eye, helped us and gave us options. You might have a need, for a different truck, trailers, moving staff, just ask. I would highly recommend them. They are very personable and friendly. Thank you Brock owners and staff
Diane W | Overall ExperienceI would have given all yeses but there is a BIG mouse/rat problem. Having food vendors/suppliers storing food, will draw them to the facility. This was not the case the first 10 months I was a customer. I hope you can correct the situation.
Pamela S | Overall ExperienceGreat customer service.
JERRY C | Overall ExperienceCJ and Robin are very knowledgeable and professional! I highly recommend this facility and it’s location. Easy access and close by to fuel, hotel and restaurant. Brent & Jo-Ann
TOMMY N | Overall Experience