Great staff. They always communicated with me about any changes. I enjoyed my time at your facility
Keith H. | Overall ExperienceBrock Self Storage
200 Whitty Dr, Myrtle Beach, SC 29579Comentarios de clientes
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Boxes.
Storage Customer Reviews
- 5.0 Average Customer Rating
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Great staff. They always communicated with me about any changes. I enjoyed my time at your facility
Keith H. | Overall Experiencevery good
Marcos D. | Overall ExperienceWe had moved all our items into two storage units while we were looking for a house and had no issues until june of 2022. We discovered what appeared to be rat droppings in our outdoor unit. I expressed concerns to the office and they said the exterminator told them it wasn't rats but large mice. But aren't rats considered large mice? Anyway about two weeks later I discovered evidence the "large mice" had made it into our inside climate controlled unit. The office said they were aware and knew of people that had brought food in their unit which caused the rat issue. The smell of urine inside the hallways of the building was over bearing and definitely a health hazard. If you look up you can see dried urine on the cross supports and holes chewed in the ceilings. At that point I had enough and started looking to moving out. Once I was able to find a new place to move our belongs we asked if they would offer a discount on a moving truck and the answer was no. It took us (4 adults) 13hours to pull everything out, wiped & disinfect all our totes and load the trucks with the items they didn't distroy. We uncovered 4 dead rats and one alive one that ran out when we moved a dresser and ran up the wall into the next unit. The amount of damage they caused to our belongings was more then we could have imagined. They chewed many pieces of good pine and oak furniture, saturated furniture, chairs and belongs in urine. Even though we had enough insurance (u-hauls insurance) to cover the nearly $20k in damage the insurance is refusing to pay no more the $6k for our damaged items. The owner showed zero remorse and refused to come look at our unit so we can show him the issues and damaged items. We had to pay an additional 2 months on the storage unit to keep the damaged items while we waited for insurance to give us the ok to discard the items and the owner wouldn't even give us a discount. We just got the ok from insurance to discard the items that were damage and when we went back there was even more damage, so it seems the issue is only getting worse. They are still offering units to customers in that building because as we were moving out someone was moving in next to us. I would never offer this storage facility to anyone or any u-haul affiliated storage facilities to anyone ever! They don't seem to care about keeping their customers belongs safe.
Ashley S. | Overall ExperienceThis facility and it's staff were exceptional. It can be stressful moving and finding a place that makes you feel comfortable. This was convenient, clean, helpful and can assist with other service needs. We needed a second storage bin and they did not blink an eye, helped us and gave us options. You might have a need, for a different truck, trailers, moving staff, just ask. I would highly recommend them. They are very personable and friendly. Thank you Brock owners and staff
Diane W. | Overall ExperienceI would have given all yeses but there is a BIG mouse/rat problem. Having food vendors/suppliers storing food, will draw them to the facility. This was not the case the first 10 months I was a customer. I hope you can correct the situation.
Pamela S. | Overall ExperienceGreat customer service.
JERRY C. | Overall ExperienceCJ and Robin are very knowledgeable and professional! I highly recommend this facility and it's location. Easy access and close by to fuel, hotel and restaurant. Brent & Jo-Ann
TOMMY N. | Overall Experiencethis place was absolutely amazing. they were easy to start and end a unit with. i felt very secure visiting the facility and leaving my items there. the staff is super friendly and helpful.
Jenna C. | Overall ExperienceExtremely nice and helpful staff. Always accessible when I was in need of access to my things. Clean, well maintained facility. Would recommend and rent from them again.
Christopher P. | Overall ExperienceThe staff was amazing !! Our belongings were stored in a climate controlled storage space for 4 months and we did not have a single issue. I would highly recommend Brocks !!
Ellen P. | Overall ExperienceBest storage place I have been too. CJ was awesome.
Darren B. | Overall ExperienceI would and have recommended this facility. My unit was an inside unit the automatic lighting worked perfectly and the floor and isles were always extremely clean and clear. On my move in and out the staff was available and friendly..
ARTHUR D. | Overall ExperienceBrock Self Storage was the best storage site I have ever used.
Ronald C. | Overall ExperienceDidn't mind using Brock Storage, helped us college students out over the summer. But when we came back in August we found some animal poop and we were not pleased it's this, especially since we didn't have any food or anything to draw animals to our storage. Also did not appreciate the price change 2 months into our time in the unit resulting in us pay more than we expected. Otherwise good and Jennifer was wonderful and very helpful
Haley C. | Overall ExperienceWe used Brock Storage for several months as we were waiting to find a home. The staff was so helpful and friendly. The facility is very clean and easily accessible. It is also very secure. I would recommend Brock over any in the area .They are a five star storage.
SUE B. | Overall ExperienceJennifer was always pleasant, personable and helpful. She answered all my questions and made me feel that our belongs were safe and secure. The gentleman at the desk was also was pleasant and personable and made the turning in of my trailer and check out easy. Captain Dan
Daniel D. | Overall ExperienceBrock Storage is wonderful to do business with. The units are very well lit and very clean. I have paid for climate controlled units in the past only to find out the a/c only came on when someone was in the building. I actually had melted candles in my boxes. Not so with Brock. They are an excellent facility. The staff are very personable.
Donna A. | Overall ExperienceOnly down side was the mouse that was bedding in my dresser. The staff are awesome!
MELODY K. | Overall ExperienceWe love to support a local family business. They were helpful, clean and offered a fair price. The move in and out prices was hassel free. Great location!
PAMELA B. | Overall ExperienceWe were very happy with our entire experience with Brock Self Storage. The entire staff were very friendly and accommodating in everything that was transacted. I could not believe how SUPER clean the facility was, inside and out. As far as I am concerned this is the only place to go for your storage needs.
Dennis G. | Overall ExperienceClean facility, friendly staff, great location! I would not rent anywhere else!
BRYANT E. | Overall Experience