Great service, affordable and well maintained. Whether you need storage or moving assistance - wonderful place to secure and transport all your belongings.
Patricia M | Overall ExperienceDu Frane Mini Storage
179 W Division St, Fond du Lac, WI 54935(at Brooke)
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- 4.5 Average Customer Rating
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Great service, affordable and well maintained. Whether you need storage or moving assistance - wonderful place to secure and transport all your belongings.
Patricia M | Overall ExperienceThe unit I had wasn't sealed properly. A couple days after I rented it, I seen that there was water on the floor. I let the manager know and that I put blankets down in front of it as that's all I had. She said she would look into it and possible fix it. Didn't hear back from her. Yesterday the 8th of June, which was like just over 3 months since I moved my stuff in, I moved all my stuff out and mine and my son's mattresses were soaked with water. My mattress was less that a year old and I hardly slept on it and it costed about a grand. My son's mattress was about a year old and it costed about 200. I told dufrane about this and the lady that I spoke to at first I showed her my mattress and she acted like it was no big deal saying that "it's just water". Ummmm the both mattresses were completely soaked. And they've been sitting in water pretty much since I moved in so, there's probably mold on the inside of the mattresses. Well, she said that they would cover cleaning and if I wanted to file a claim with the insurance company, I could do that but, the insurance company would probably not cover any of the damages or, they would give me something like 100 bucks. I left and unloaded stuff with the uhaul I rented. I came back to return the uhaul. When I went in, I talked to another lady about it and she said that they talked to a cleaning company and they would cover the cleaning charges of the mattress but, the company could only come out next week which wouldn't work for me as I work for the State of wisconsin as a corrections officer and, I'd be working the entire week. She then told me that if I wanted to go through with filing a claim with the insurance company, that the insurance that thry have doesn't cover stuff inside the units and if it's found out that they won't pay for the mattresses that they also wouldn't pay for the cleaning. The lady who was the one who originally signed me up for the unit and was the one that I told originally about the leaking said that she remembered me telling her about it and looked into getting it fixed stated that she looked into it and the company that she talked to said they couldn't do anything on the outside of it and only on the inside. Also she would have moved me to a different unit that was coming open a couple days after but, she never told me about either because I said I had blankets on the floor by the problem area. After that I walked out and said that I still wanted fir them to file a claim with their insurance company and they would also be hearing from my lawyer.
Dan P | Overall ExperienceThe people were very nice. They were so helpful. I can't say enough about their great customer service. We had used their storage for years.
Gina & | Overall ExperienceMy only complaint has to do with horrible ice conditions where trucks were parked and ice in front of unit. Very dangerous for movers and renters!
Laurel M | Overall ExperienceThank you for being great!
richard h | Overall ExperienceWe were more than satisfied with our entire experience with the Dufrane company. Our storage unit was clean and convenient as we staged for A move. We also are very happy with our U-Haul truck, it was extra clean and a real nice truck to drive. Thank you for your excellent service.
TERRY B | Overall ExperienceThe location couldn't be better too!
Dawn S | Overall ExperienceGREAT PLACE
Jontae R | Overall ExperienceThank You
David J | Overall ExperienceConveniently located. Friendly staff.
CHARLES F | Overall ExperienceYou were amazing with your customer service. I appreciate that you were able to work w/ me on finding another suitable renter since I ended up not needing to use the storage unit and wasted your time.
Ashley R | Overall ExperienceDid NOT rent unit. Was told that the free myonth was NOT valid at this facility so I canceled.
Privacy R | First ImpressionsOnline it said one price when I got there it was $70 more
Privacy R | First Impressions