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Kimberley Johnson | First ImpressionsSelf Storage Units in Redwood City, CA, 94063
U-Haul Moving & Storage of Redwood City
Services at this Location:
Features Available at this Facility :
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Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
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Sequoia Self Storage
1775 Broadway St, Redwood City, CA 94063 View Available Units
(U-Haul Neighborhood Dealer)0.8 miles from this location -
U-Haul Moving & Storage of Belmont
554 El Camino Real, Belmont, CA 94002 View Available Units4.7 miles from this location -
U-Haul Moving & Storage of Thornton
4833 Thornton Av, Fremont, CA 94536 View Available Units12.1 miles from this location -
U-Haul Moving & Storage of Fremont
44511 S Grimmer Bl, Fremont, CA 94538 View Available Units14.7 miles from this location
Storage Customer Reviews
- 3.5 Average Customer Rating
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I reserved my space online. When I arrived to look at the unit before moving items, the code I was emailed didn't work. I went into the office to speak with the rep at the counter and let him know my situation. He didn't say much but handed me a card to gain access and how to use it. I was able to get in. I was aware my unit was on the second floor, but there was no elevator. When I opened my unit, trash from the previous tenant and the top was chain link fence (not a solid ceiling) with trash on top of it. This wouldn't work for me. I went back to the office and explained I could't use a unit upstairs without an elevator. There was space on the ground floor however it was more expensive. Based on the condition of the upstairs unit, I decided this wasn't the facility for me. I thanked the gentleman and he canceled my unit. I now know why the space was so inexpensive.
Kathy Newby | Overall ExperienceThe staff member that assisted me was rude and argumentative when I told him I was entitled to a promo he did not want to give me. I had to repeatedly direct him to the UHAUL website for reference until he finally applied it for me.
KIMBERLY JOHNSON | First ImpressionsThe staff at the Redwood City store have been outstanding. After a couple of visits to the Mountain View store, I realized that they might be exceptional, but perhaps MV is just understaffed. The place was well-lit, but not the unit. I found rat feces on my stuff when I emptied the unit, but no damage worth mention. Again, kudos+ to the RWC staff!
Raymond Krug | Overall ExperienceI love the staff at that location. They’re very great.
MARCUS VARGAS | Overall ExperienceI reserved and confirmed a medium storage unit the day before and on the day of my move in. After check in, it turns out the storage unit is still locked. The attendant told me to come back in a few days which is not feasible for me since I am coming out of state. I had to rush to the closest storage unit at Belmont, CA and have to store my things there instead
Rajany Dy | Overall ExperienceThe manager was awesome and the staff was very helpful. They really assisted in finishing my cross country moving experience. They made the closing out process so easy. Thank you!
TIMOTHY ZASLY | First ImpressionsGreat local staff
Andrew Hendrix | Overall Experiencehorrible experience. I found a dead rat in my storage unit and a month later someone broke into my unit and stole all my belongings. Facility manager Nicolas Lopez doesn't do his job at all, he was never available by any way - never on the site, neither answering calls, texts or emails. I didn't received any help I needed
Olga Pavliuk | Overall ExperienceI had never had a storage unit before. Several friends who have rented storage units (elsewhere!) had mentioned to me that the properties were sketchy or located in outright dangerous neighborhoods ... or were dirty orhad leaks or a stench ... or getting in and out was a hassle ... or some combination of these factors. Then another friend told me that Redwood City often has problems with rats. I'm pointing these things out to you so that you understand the bad conditions I expected. However, this Redwood City U-Haul storage facility was much closer to my most optimistic wishes than to my low-bar expectations. Every time I visited, the place was clean and easy to access. I always felt I was safe here and that my belongings would remain secure after I left. I was impressed that staff members were only one room away (as long as I visited during regular business hours) if I had questions. On my first visit, a staff member made sure I knew where the bathroom was, which made me feel welcome. During another visit, I had trouble repositioning scaffolding/staircase, and a staff member took notice of my struggle and offered to assist me! I was more than happy with my experience here. Thank you to your wonderful staff!
GENEVIEVE LANDMAN | Overall ExperienceI'm happy that this is the facility I chose for storing my belongings. It seems safe, it looks and smells clean, and I spoke with three employees during different parts of my visit--all of whom were kind and helpful.
GENEVIEVE LANDMAN | First ImpressionsAbsolutely LOVE Nick & his entire Crew!!! Professional, polite, always helpful... Their Uhaul is our "go to" for everything we need. We drive out of our way to utilize this location "because" of their Exceptional Service...
Amy Salvato | First ImpressionsNicolas Lopez and staff were very customer friendly. Unit 1099 - Pauline
Pauline Hamamoto | Overall ExperienceVery nice gentleman who was helping me with very good manner is a plus 🙏
sharon fifita | First ImpressionsThe poor rating has nothing to do with the facility. It was great. You earned this rating by not honoring my 30 day vacate notice. You tried to charge me for another month, and your site mgr., (Mr. Lopez) I think, didn't respond to any of the 4 email replies I sent him and also copied U-Haul, referencing my vacating the site. He only attempted a text communication after he realized you were sending this questionnaire to me. I have been so upset, I couldn't reply till now. I hope this is a one-off, as I hadn't experienced anything like this with U-Haul before. I think you provide a great service and I will continue to patronize your company, just not in Redwood City, CA, anymore. George Gromoff
george gromoff | Overall ExperienceThe General Manager, Nicolas Lopez, was very professional. His customer service was outstanding. Thank you. Pauline 1080
Pauline Hamamoto | Overall ExperienceI did have some difficulty climbing the steps to get to the storage bin especially because of heavy items. At 80 years old it was a struggle for me to the second floor.
Vernon Bevans | Overall Experience