There were multiple issues at my move in. The front gate was open and inoperable so no security. There was debris outside and inside the unts. My assigned unit had a lock on it so i then had to go ask for help at the main uhaul office. Once there i got immediate assistance on removing the lock but the unit was full so another trip to get another unit. I asked for a unit at the main location as the dobbs st property was obviously not secured or maintained. I was told all available units were more expensive and i did not want to invest more considering my experience so far. The manager did go with me to the new unit to make sure it was open and unoccupied and gave me a lock so I appreciated he tried to resolve the situation. All in all the experience was negative but the manager tried to help. As a customer for many many years I am disappointed in this property. I
Jennifer Franklin | Online Move InSelf Storage Units in Marietta, GA, 30060
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I was locked inside the facility because I didn’t have a remote I just had a code and the code can’t be use from inside. My room was rented to somebody else before I make the check out.
Francisca Sousa Silva | Overall ExperienceThey had one nice employee- Corie was rude and dismissive. The unit is not gated as advertised. I would love to speak to the . District Manager.
RockHoney LLC | First ImpressionsThe absolute worst time of my life. The 2 females who assisted me were pleasant, and empathetic. It was a very human experience, and i am grateful for their professionalism and caring for my matter.
david spells | First ImpressionsGreat move
Richard Vanater | Overall ExperienceNever moved in because the unit was locked. Defeated the purpose of online move in
Alaina Quiles | Online Move InGood experience!
Felicia Gardner | Overall ExperienceIt was okay for temporary use, lot of foot traffic throughout the facility but nothing out of ordinary going on.
Justan Sharper | Overall ExperienceThe staff always seem put off when i have gone into the office to ask for assistance or make an inquiry. my unit that I moved out of recently had insulation from the ceiling all over it and there was a dead rat in it. disturbing that and the increasing prices was the main reason for my moving my stuff out of there. I still have a second unit and will probably be looking for an alternative place as well.
Benito Salinas | Overall ExperienceI canceled my unit at this facility in September, I couldn’t get into it, I called management to cancel the storage unit and I was charged for the unit twice even after I had management cancel it.
DARIAN LEWIS | Overall ExperienceWhen I first arrive yesterday, the unit was locked and I was told they would be open with a new lock inside waiting for me. I had to call customer service in order to get someone out there in order to open and unlock the door.
Cynthia Ford | Online Move InSomeone hacked my account and got a storage unit at the same place using my credit card and I called they were rude and said there was nothing they could do. Then I talked to the fraud department and they said get a police report I did and still never got my 76 dollars back .
Vicktoriah Faul | Overall ExperienceDry professional
Richard Vanater | First ImpressionsNeed To Be More Responsive To Tenants And Less Arguable
Jason Johnson | Overall ExperienceBetter cleaning and lighting and I would suggest it to a friend.
Cayman Sweet | Overall Experience