This was a life saving solution for me following the death of my sister and the subsequent selling of her house unceremoniously. It all fell to me this late night mid- week through a series of additionally unfortunate events. Suffice it to say, this solution was a welcome relief. Also, the manager called me "honey" on both our brief phone interactions which filled me with warm nostalgia from my younger days.... a time I felt loved and seen. A tiny kindness a weary soul like myself won't soon forget. Thanks JL! I will recommend this site highly to anyone in need of this solution. Awesome experience!
Colby W | Online Move InSelf Storage Units in Liverpool, NY, 13090
U-Haul Moving & Storage at Seneca Mall
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Excellent service friendly welcoming staff...
PETER W | Overall ExperienceWe were very happy to have a safe and secure place to store our new camper indoors for the winter. We hope this opportunity will be available for us this year when our camping season ends.
Robert W | Overall ExperienceEmployees were very friendly, knowledgeable and helpful.
Rose K | Overall ExperienceFacility in great condition, and staff always friendly and helpful.
Aleisha C | Overall ExperienceJessica , the manager is excellent
Frank G | First ImpressionsI was very pleased no issues at all and if I ever need storage again I would definitely come back to Uhaul
Danette H | Overall ExperienceThe staff was rude when I attempted a refund due to billing issues. They informed us that if we received the refund we would be locked out and receive late charges. I was under the impression I had a 3 day grace period and when I acknowledged that I was aware I would get a late fee if past a certain point this was when I asked to move forward with the reversal. This was when we were then told that we would be locked out even though we still had 3 days at this point to pay. We ended up removing our things from the unit and even though we did not use the unit for the new month they still refused to give us the money back. They stated that if we wanted to move out and not be charged we would have had to tell them in advance. This was also never mentioned until we were already attempting it.They never mentioned that it cost extra for 24 hour use and never offered it to begin with so we were unaware it was something extra we had to pay for. It make’s absolutely no sense that we have to pay for a storage unit that we did not use.
Justina L | Overall ExperienceFront desk was very friendly and helpful
Rose K | First ImpressionsI really think paying customers should be able to access their storage units 24/7 ... There was several times that I needed to access after 10pm !
BILLIE J | Overall Experience24 hour access would be best, but it is what it is. Anyways your staff is absolutely amazing especially the two women that were working on the evening of the 26th of January 2024, and the morning of January 27th 2024. They young ladies should be a template of all future hires. Great staffing choice. I wish I had their names and I hope they see this review.
Edward H | First Impressions