Customer did not leave a comment.
Autumn Shumaker | First ImpressionsSelf Storage Units in Madison, WI, 53714
U-Haul Moving & Storage of East Madison
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
-
U-Haul Moving & Storage of Warner Park
2701 Packers Ave, Madison, WI 53704 View Available Units3.6 miles from this location -
U-Haul Moving & Storage at Downtown Campus
602 W Washington Ave, Madison, WI 53703 View Available Units4.4 miles from this location -
Sun Grove Self Storage
2775 Larue Field Lane, Sun Prairie, WI 53590 View Available Units4.8 miles from this location -
Park Street Storage
1709 S Park St, Madison, WI 53713 View Available Units
(U-Haul Neighborhood Dealer)5.0 miles from this location
Other U-Haul Services
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Due to getting back reimbursed for what was paid in January! Staff was friendly but seem confused Everytime I was going in to take care of it ! Everytime I went here with this problem I would get the same answer to a manager will need t check it out but he's at another location every time! Sorry
Shan Bocklund | Overall ExperienceEveryone was very helpful and informative.
John Ritchie | Overall ExperienceThe guy at the facility went out of his way to walk me through using the access card, heading to the unit and checking it out with me. Completely unnecessary, but good customer service.
TIMOTHY JAMES | Online Move InPlease call me and I will explain my rating. Thank you. Btw, I’m not Angel.
Angel Arriaga | Overall ExperienceAn incident occurred where I owed 3 months for a storage unit. I was sent an email saying my unit was going into auction. I was ok with that. Then I get a phone call saying we can work out and agreement and you can pick up your items. Next thing I know I get a receipt from U-Haul showing they charged my WIFES card the full amount over $330 without any notice or anything. That card was not on autopay ever so it shouldn’t have been charged at all. My wife and I are extremely upset. It feel like fraud. No one gave consent to charge the card at all. I will be pulling my items out of this unit and never coming back again. This had out my family in a tough place right before the holidays. This happened to me at the Madison East location 22 atlas ct. The GM was not very helpful In fact he said there’s nothing he can do to change this. I even offered to make a agreement but instead I was charged the full balance!
DARNELL COLLINS | First ImpressionsThere was a small leak in the middle of the ceiling that destroyed some of my LP covers and items but not enough to cause me a great deal of financial loss. Told the staff about the leak so it could be repaired before new tenants use the storage space.
Bryan Wilson | Overall ExperienceMahmut was very helpful
Joe Bratcher | Overall ExperienceMy mom died and I was tryingto clear out her unit. The manager was very rude unhelpful and difficultt to me during a already hard time.
ERIN HIBMA | Overall ExperienceAmazing staff.
LATISHA HAMILTON | First ImpressionsWhen I arrived in the store there was no one in the store I yelled out hello several times and even walked back by break room and yelled hello but no response this was for a several minutes. I then went outside and yelled is anybody working here in this store? And went back in and then I went back out and the gentleman was coming in and said he finishing up something. When the agent was trying to move me to a bigger unit it the computer kept throwing him out of system 3 times so it took a while. Then another guy showed up and he took over and got me into a bigger unit. He also said it came with a lock. Then the other guy said since I had another key on my U-Haul I should have a lock on the door and should be able to lock as I was leaving it over night to unload on Saturday. I went to lock it and there was no lock on the U-Haul and the lock that I was given did not work. I went back in the store and told them this and was told the lock was for storage and then I would have to buy a lock. The gentleman that first helped me told the other guy shouldn’t she get a discount on the lock she is buying? And the other guy said she got the lock for the storage. So I paid full price for that lock but then I got to thinking the second guy originally said the storage came with the lock. So I should have gotten a discount or free because I had to wait and literally yell outside for someone to come in. But really I should get October rent for free now that I think about it. Thank god I am a patient person. Just imagine if I was someone who goes nuts over a few minutes they would have gone ballistic!!!!
Angela Morales | Overall ExperienceFacility was dirty. Lock was not in the unit as it was first advertised so had to find staff to get one. When attempting to cancel membership due to moving out took about 2 weeks for location to respond to a request made from corporate as they were the only ones to respond to attempts to cancel.
Barbara McNabb | Overall ExperienceThe storage are had a pile of someone’s old belongings on the floor and there was a musy, stinky smell.
LISA SABBACH | First ImpressionsSuper good experience, just on the original move in there were a lot of dirt and leaves inside. Not a big deal just swept em out.
Michael Seelow | Overall ExperienceEverything was easy from start to finish!
CAROLYN LOWREY | Overall ExperienceI reserved a climate controlled storage unit as part of a truck rental. When I arrived to unload, my reserved and confirmed storage unit was not available. I was informed that units were given out on a first come first served basis. I was offered a non climate controlled unit that was insect infested, rusty, and damp. I would not pay any amount for that unit and only took it because the first month was free and had no other options. Apparently reservations are not honored by uhaul. I will be moving my possessions to a different facility that offers climate controlled units as soon as possible.
Donald Nymann | First Impressions