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Tim C. | First ImpressionsSelf Storage Units in Lima, OH, 45805
U-Haul Moving & Storage of Lima
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.5 Average Customer Rating
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When I went into the Lima store today, the two gentlemen that were there were very rude to me, and each other they almost got into an argument in front of me I asked a simple question and got a snarky comment as a response they never told me that I wouldn’t have access to the building after 10 PM he just told me that if I came after hours that I would just have to use my card and just pull straight to the back when I got back there were trucks in the way no one told me on how to pull the trucks I had to go around the building and figure it out myself. I was not able to access the building. I called the number that they told me to call and I never got an answer. I called three times left voicemails , I want to pick the U-Haul up in Dayton and mobile pick up the truck was not ready the proper gas was not put into the truck. I did not have the proper dolly in the truck. The guy apologized for not having it ready properly it was still an inconvenience because that is why we made it back to lima after 10 overall port experience today with both U-Haul stores .
JESSICA J. | First ImpressionsBetter quality and lighting for the indoor storage facility was expected.
Damion B. | Online Move InThe young man that helped us rent our unit was so great! He knew exactly what he was talking about and was very informative!
Skyler T. | First ImpressionsI would come again
Francina C. | Overall ExperienceI was disappointed to find out AFTER closing my unit that there is not a refund of any monies for early closing. I had my unit for only 3 days and lost the whole month's rent. would have been nice to know that when I rented the unit.
Catherine r. | Overall ExperienceI was unhappy that there was no option to prorate the final month. My unit was empty, but your automated phone system and hours made it difficult to cancel, and when I did I was 3 days into the month and had to pay the full amount.
Quinton T. | Overall ExperienceThe unit isn't what I was expecting when making the reservation. Also, the snow removal from bay doors and the parking leading to those doors is awful. The cleared out entryway leads to a door While trying to move things into my unit I fell on the ice and ended up injured...NOT HAPPY
Brenda H. | First ImpressionsUpper level storage area needs more ceiling space for longer sofas. I had to take my sofa and put it on a friends back porch when I’m paying over $100 for one of your full storage units. I was not a happy customer. Also if customer late paying pmt, the red lock should come off the day they paid not the day the customer decides to come to storage (within the month). Couple times I paid late then waited to come get something out of my storage to find the red lock was still intact. I had to walk all the way back outside in the cold go to office and inquire about. I was not a happy customer. With that being said, Neither will I NEVER recommend your storage units to anyone nor will I do business with you again.
Perqueena B. | Overall ExperienceNo lighting for after dark loading/unloading
John W. | Overall Experience