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Charles L | First ImpressionsSelf Storage Units in Ayer, MA, 01432
U-Haul Moving & Storage of Ayer
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Available Units (All Sizes are Approximate)
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Storage Customer Reviews
- 5.0 Average Customer Rating
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Dean P | Overall ExperienceI have had experiences with 3 different U-Haul locations in MA over the last year. This location was by far the best. There was nothing that the other locations did wrong, but the two employees I dealt with at the Ayer location were exceptionally genuine and personable. I believe their names are Arthur and Jake, but I could be wrong. They made it a very welcoming and comfortable experience.
Jesse H | Overall ExperienceThe guy that helped me was amazing and super nice
Charles B | First ImpressionsI had no issue with the storage and the staff.
Jerry F | Overall ExperienceI had an issue when I was renting and that pushed back my planned deadline to move out of my unit, Arthur went above and beyond to make the situation right and help me not have to stress out. The level of customer service, understanding and willingness to work with me was outstanding and I highly recommend using this facility.
JAY W | Overall ExperienceIt made it easier for to get to and price was reasonable.
Mary W | First ImpressionsEasy to reserve a unit online. Lock already in the unit, no need to go into the office. Fast, simple and easy.
Jennifer C | Overall ExperienceManager was very helpful, easy going, knowledgeable. We liked him a lot
Tom E | First ImpressionsThe only van available to rent reeked like a dog kennel. I rented it but kept the windows open while driving. The seats also had a coat of dog hair. If there was another van available I would have refused this vehicle. The amount I ended up paying was high for a dirty vehicle.
susan s | First ImpressionsAuthur has one of the best run uhaul locations in the northeast. Always helpful and accommodating. He is the man.
Travis C | Overall ExperienceThe staff was extremely kind and helpful, the facility was well-maintained and as expected, the office hours, access hours and security are all superb and the price + insurance price is fair. Would highly reccomend this location.
Jessica B | First ImpressionsEvery employee I had an interaction with was very helpful. The upgrades of the new doors and locks was fantastic. Overall a great experience
Linda R | Overall ExperienceMy unit was opened, lock replaced, and items rearranged without my prior knowledge. This was due to work that needed to be done for some reason. Regardless of terminology in the contract I should have been informed by phone at some point. The replacement doors had been sitting in the roadways for weeks and there was ample time to alert every unit holder of changes. Imagine my surprise when I roll in to unload a truck to not be able to open my own lock.
MICHAEL B | Overall ExperienceArthur is great
Jacob B | Overall ExperienceThe person I talk to was great his name was Arthur was so friendly and very knowledge able of the u haul business answer all question with a smile really enjoyed talking to him
Joe B | First Impressions