The manager, Eddie Diaz, throughout the 6 months we rented our storage unit was very professional and helped us in any way possible if we needed questions answered. Unlike the other Uhaul facility where we dropped off our enclosed trailer and the worker was rude to me and didn't want to hear my complaint about the trailer leaking and our suitcases getting wet from rain and then I found out that I was "flagged" for supposedly not returning the trailer. Let's just say I won't be renting a trailer anytime soon from uhaul but I will be recommending the storage facility where Eddie Diaz manages. At least he is professional and courteous and a pleasure to associate with. Thank you.
LEONARD K. | Overall ExperienceEnchanted Storage NM, LLC
1712 N Main St, Las Cruces, NM 88001Comentarios de clientes
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Storage Customer Reviews
- 4.0 Average Customer Rating
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The manager, Eddie Diaz, throughout the 6 months we rented our storage unit was very professional and helped us in any way possible if we needed questions answered. Unlike the other Uhaul facility where we dropped off our enclosed trailer and the worker was rude to me and didn't want to hear my complaint about the trailer leaking and our suitcases getting wet from rain and then I found out that I was "flagged" for supposedly not returning the trailer. Let's just say I won't be renting a trailer anytime soon from uhaul but I will be recommending the storage facility where Eddie Diaz manages. At least he is professional and courteous and a pleasure to associate with. Thank you.
LEONARD K. | Overall ExperienceHelpful and will work with you
cecilia a. | Overall ExperienceI had a great experience up until I was moved out. One of the staff members was very rude to me. That same staff member yelled at another customers child for them not being able to open the dumpster and left a box next to the dumpster, I had over heard the parent tell the child they will dump it but we're busy moving into their unit. That staff member took the dumpster and hid it inside of another storage unit while others were throwing away trash. He was by far the rudest person I've ever met dealing with this uhaul company. He may have been going through something but other may have been going through something that's worse. I definitely will not be using this uhaul company again. Learn to be kind to people.
jasmine h. | Overall ExperienceVery helpful on-site manager. It was quite secure - and clean. My preference would be not to be upstairs as I don't do stairs well, and the lift is only for goods and not people (good thing). The lift itself is scary to load when at the top and if not we'll balanced I worried about falling while loading it and saw things shift on the lowering and thought they might fall off. I will use the facility again if in need BUT will request a ground level :)
Amy L. | Overall ExperienceI had this storage unit for 1 1/2 years. Initial renting was easy, easy access, well maintained. I would definitely rent a storage unit from them in the future if needed.
denise r. | Overall ExperienceThe staff were very helpful with my move- in and out. Thank you very much! Arlene Baiza
Arlene B. | Overall ExperiencePerfect location. The storage does have a lift and that is handy!!
Nick D. | Overall ExperienceYes and I did recommend storage to a friend. Thank you for allowing me to rent from you it was very affordable and convenient.
tresa h. | Overall ExperienceVery nice people to deal with.
Donald H. | Overall ExperienceSuper friendly staff, only issue we had is we were in an inside unit and onky had access when they were open.
Areon M. | Overall ExperienceThis storage facility was extremely well run and completely worth the excellent rate. I highly recommend this place and will use them again if needed.
Megan W. | Overall ExperienceI will come back to this facility if I need storage again in the future because of the staff. I felt like I was renting from a family member that had my best interests in mind. Thank you.
megin s. | Overall ExperienceFolks were very nice, friendly. Elevator was a bit shaky;, it worked however. Looks to be a good fit.
Eric R. | ReservationI called to verify my reservation for 7/31/2019. Eddie returned my call to tell me my reservation was cancelled because there was no phone number for him to call me (?). He did save it for me. .
Peter M. | ReservationOur experience was absolutely great. "Jay" was fantastic our storage area was ready, he explained their services and was very patient as we slowly stored our vehicle, thanks Jay you're the best.
Marion C. | ReservationHad a delay in my move in but Alex is really helpful and looking forward to getting a unit.
Robert P. | Reservation.
robert r. | ReservationHas unit available. Was very helpful and was kind enough to lend us a lock when ours didn’t fit.
Rachel T. | ReservationFriendly people, clean unit, all I could ask for
Brenten S. | Reservation