No elevator at U-Haul Moving & Storage Of El Cajon. Lock Latches of my unit was uneven, spent 20 minutes trying to put the lock on latches of the unit door. Staff member had to use a drill to enlarge the diameter of one latch, so it could work. Storage building is like a maze, hard to find your unit. I spent 2hrs there for 15 mins job - 5 boxes to be put in to the unit. I got very frustrated with the whole situation. Someone was trying to break into a unit- it turned out to be theirs, as they lost keys. My overall experience at this storage was not good. One Staff member was very nice and helpful tough. (that is why 3 stars otherwise would have been - star).
Devrim K | Online Move InSelf Storage Units in El Cajon, CA, 92021
U-Haul Moving & Storage of El Cajon
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- 4.0 Average Customer Rating
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Martha was extremely helpful made the process a breeze
JOHN P | First ImpressionsPriscilla was very helpful as well as very professional at the same time as she listened to our storage facility and rental van needs. She located a great unit and supplies and boxes we needed to,make our move complete & successful & stress-free. U-Haul at that location shall be clearly smart to promote Priscilla to General Manager
WILSON C | First ImpressionsStaff was fantastic and facility was nice. Had a long wait on our last day due to tye system being down but otherwise it was a great experience.
Jason C | Overall ExperienceAccess to unit end at 10pm. There are no elevators to load items on the upstairs levels so people are limited on what can be stored in upstairs units. All you have is a stair ladder to climb up with boxes for the upstairs units. They put away loading carts at 7pm despite the access to unit being open until 10pm so even though you get in there are no carts available to use to load faster. Price board at the counter only displays upstairs unit lower prices and does not show that price is higher for bottom units. entrance into store shows prices but at first glance it does not make it clear that prices are different for top and bottom units. All prices should be displayed at the counter where you pay so it's more obvious what you are paying for. The guy working the computer forgot to say prices are different for bottom units when providing info on storage options.
felicia l | First ImpressionsThis staff has been working an operation to steal from units whom can’t afford insurance. The manager smiled as she let me know there was nothing she could do, meanwhile neighboring unit was stealing my things, as she knew. The lack of customer service and attitude the site manager Pricilla gives is horrible, May God have mercy on her for all the wrong doing that’s being done here at this location.
Mehico D | Overall ExperienceMy only issue with this place was the access cards sometimes would not open the doors. The sliding door was stuck a few times and had to use the man door. We still had access to the place. The inside is a very nice temperature and makes one comfortable with storing sensitive materials. If I had to store again, I would use this place again.
RONDA M | Overall ExperienceThey have always been willing to work with us, if we needed more or less storage at the moment, even with their grace period to get the rent paid! Thanks for everything guys!
michael b | Overall ExperienceI had my storage unit at the same location for 10yrs and the staff has always been polite, courteous, helpful and understanding. Thank you!
KYAUNA K | Overall ExperienceThe young female who worked on Monday August 14th was very rude unprofessional very disrespectful but the team who worked on August 15th were very respectful polite helpful excellent customer service made me feel welcomed great communication
Janequa F | Online Move InFacility was dirty and while the community drop-off/donation spot is a nice idea, it was not working for this location. I canceled my storage rental and never even opened the unit offered.
Ashlee O | Online Move InThere were roaches in my storage unit and when I complained. They said they call the next day so I can come down for the bug guy to spray my storage and they never did
Elizabeth S | Overall ExperienceQuestions 4&5: I hope the unit was clean? I wasn't able to enter the building with my access code - I got an error at multiple doors. The bigger problem is that the loading area was not secure, there was almost no parking on site, and there were folks loitering in the parking lot. I wouldn't feel comfortable using this facility by myself or at night, and cancelled my contract. Phillip was very helpful over the phone. I will not be recommending this location.
Sarah Y | Online Move In