Everything was great and clean. The only issue is the manager or lady in charge needs better communication and customer service skills. Not professional at all. That particular location would get more business if management had more professionalism, need a new manager!!! This my second time renting there and the manager always moody.
Cameron Landers | Online Move InSelf Storage Units in Haines City, FL, 33844
U-Haul Moving & Storage of Haines City
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They were there for me in a pinch
JEAN-PAUL MENARD | Overall ExperienceI never had a problem..clean and professioal atmosfere..i will always rent there when i need too..thankyou guys
LETICIA VAZQUEZ | Overall ExperienceEverything was fine overall, but there was one inconvenience on move-in I would like to share since you asked. In the row where my unit was located, there were 2 pick up trucks at the end blocking access into / out of this row of units. Not to make assumptions, but these trucks seemed to belong to employees because during the time I was there moving in they were just parked with no one in sight or anywhere near the vehicles. I drove around and entered the row from the opposite end of the row from where the trucks were parked, but while I was there another storage customer entered the end I entered from and was working for a bit as well. During the time they were there, there was no open way in or out of the row for my vehicle. For me to leave at that point, I would have had to back my SUV all the way down the row (since the row isn't big enough to turn around my vehicle) and ask that customer if they could move for me to back out, as there was not enough space to get by. They ended up leaving before I did so ultimately it wasn't an issue to have to get by them, but it was still a bit precarious to have to back my vehicle all the way down the row (it was getting darker out as well) and be sure not to graze either side while also watching for cars entering the only end that was open. It would have been much easier to drive down the row in one direction, and leave in that same direction. Again, I don't mean to presume that it was employees parked there, I could be wrong about that, but whoever owned the trucks had them parked blocking the entrance / exit of the row and no one was accessing any storage units near them, or otherwise ever came out near the trucks at all, so it seemed they were parked there rather long-term. In the end this wasn't a huge deal, but I did think at the time that if I had been towing a small trailer (which I expect to on an upcoming trip there since I plan to move my stuff from the storage unit to one of your towables which I will tow with my SUV), it would have been a nightmare to have to back a trailer down the long row to get out. So I'm hoping this isn't a common issue on return. I don't mean this to sound overly-critical, but since you asked for feedback I just wanted to share this as it was a concern on my first trip / move-in there.
Matt Rewis | Online Move InHave always had good experiences with U-Haul. Staff extremely helpful at our facility.
KENNETH / Patricia ANDREWS | First ImpressionsI transferred to a bigger unit and paid for it. Was moved out of 1st unit before due date and told the office person but you still took the payment for the unit I no longer have. Poor communication and your people were in my new unit because the lock was on differently. They should not go in unless I am notified first. Refund the payment for 779. Thank you.
Wendy Seymour | Online Move InWe needed a place to store our items that we need for the winter in Florida. We are renting a house in Florida for a few months and couldn't bring everything in our car. We are happy with the services provided at the U-Haul in Haines City. They provided a safe place for our belongings. A light inside our storage space would have been very helpful. The light from the hallway was not bright enough to put light inside the storage area. Using a flashlight is a must.
James Tennant | Overall ExperienceNo one at this facility does there work right. I told them that I paid for my last month and they still tried to charge me. I have seen roaches and a mouse.
Diana Prado | Overall ExperienceI prefered a 24/7 access, but its whats!
GILVICMAR GALINDEZ MONGE | First ImpressionsStaff was always friendly and courteous. And had answers for why. All staff was wonder
Adam Angwin | Overall ExperienceI have stored my belongings at this location since 2015. Kelly and Frank have always been very helpful, friendly and just all around great people. They are a great asset to your company. I will definitely store here again if I have a need in the future.
BOBBIE KNIGHT | Overall ExperienceI had an excellent experience with this business! Location, cleanliness and staff were awesome!
NELSON PONCE | Overall ExperienceVery friendly management and staff! Kept very clean! I would recommend this storage facility!
Colleen RAY | Overall ExperienceAll the staff were very friendly and knowledgeable Kelly and Nate were excellent.
Gerardo Tavarez | Overall Experience