I called and canceled my unit October 1, 2024, the U-Haul clerk okayed me for the cancellation and said everyone is good. I then asked if they would refund me the charge for the month of October she said no. November comes and I get charged again. I call the customer service number, the rep checks inquires and indeed verifies that I called and cancelled October 1.Uhaul still charges me for November no refund but receive and inquiry that I cancelled November 2nd when I cancelled in October!!!!
Natasha M | Overall ExperienceHallmark Mini Storage
4013 E Stan Schlueter Loop, Killeen, TX 76542Comentarios de clientes
Available Units (All Sizes are Approximate)
Storage Lockers
-
![Example storage unit layout]()
Small | 5' x 10' x 8'
- Rate:
-
$50.00
Per Month
- Lockers
- 1st Floor
- Drivethrough
- No Climate
- Rollup
- Rate:
- $50.00 Per Month
2 Units Left!
-
![Example storage unit layout]()
Medium | 10' x 10' x 8'
- Rate:
-
$75.00
Per Month
- Lockers
- 1st Floor
- Drivethrough
- No Climate
- Rollup
- Rate:
- $75.00 Per Month
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I called and canceled my unit October 1, 2024, the U-Haul clerk okayed me for the cancellation and said everyone is good. I then asked if they would refund me the charge for the month of October she said no. November comes and I get charged again. I call the customer service number, the rep checks inquires and indeed verifies that I called and cancelled October 1.Uhaul still charges me for November no refund but receive and inquiry that I cancelled November 2nd when I cancelled in October!!!!
Natasha M | Overall ExperienceI went to the office around 3pm to check in. The office was closed. There was a phone number to call if doors were locked during open hours. I called & left a message. A lady called back saying she took the rest of the day off & wouldn't remotely let me in until after 6pm. I could not wait that long. She stated she would cancel & I would get a refund for my deposit. An hour later she hadn't canceled so I did & I haven't received my deposit back yet. You might want to hire a new employee.
Christina B | Reservation•I noticed what looked like someone living out of their car within the gate •the lock was cut off my unit and nothing was done about it except a note filed on my account •I received a bill even after moving out and giving notice beforehand
Cymantha C | Overall ExperienceRats everywhere. Dumpstee areas a mess.
Christian D | Overall ExperienceI would not recommend mostly for the fact that the manager did not respond very timely and there was a man there constantly and I'm sure he lived there. He also tried telling me to be aware since a few of the units have been broken into and ran-sacked.
Isabela P | Overall ExperienceNoah is a very knowledgeable and helpful manager. However the electrical outlets on building B do not work. I made this comment last year back in September 2019 But nothing has been done. Thanks
GERARDO M | ReservationI rented a space to park my trailer. I had been there before and should have never left. I'm glad I'm back! Thank you for letting me back in.
Terry K | ReservationGreat and understanding
GLORIA G | Reservation.
Vanessa F | Overall ExperiencePrice was right, I could pay over the phone, and the gate was accessible until 9 pm, which is pretty convenient!
Courtney K | Overall ExperienceI had to wait an hour for someone to arrive but once he arrived it was a swift move in. Thank you very much!!
Todd D | ReservationStaff support and advice was great, I will use this facility gain, Thanks!!!
LUIS V | Overall ExperienceI wished the storage units were a little more sealed, my stuff had a lot of dust and grime, luckily everything was in boxes. Also the dumpster area needs to be cleaned up.
ROBERT J | Overall ExperienceThe lady at the front desk had fantastic customer service. She went out and showed me units before I decided on one.
SKILEE V | First ImpressionsThe customer service representative was outstanding. She maintained a positive demeanor through the entire interaction as was expedient in processing
Privacy R | First ImpressionsIt was very useful using a 3rd party source to reserve the uhh nit
Privacy R | First ImpressionsFound another unit that is climate controlled
Privacy R | First ImpressionsThe office rep stood my up after we agreed to meet up on Saturday. Extremely inconvenient as I was forced to quickly find storage else where
Privacy R | First ImpressionsStaff was super friendly and easy to work with! Facility is nice and security is top notch!
Privacy R | First Impressions