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DARLISHA HERRON | Overall ExperienceSelf Storage Units in Indianapolis, IN, 46220
U-Haul Moving & Storage at Keystone Plaza
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U-Haul Moving & Storage of Lawrence
6800 Pendleton Pike, Indianapolis, IN 46226 View Available Units4.1 miles from this location -
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6014 Michigan Rd, Indianapolis, IN 46228 View Available Units4.2 miles from this location -
U-Haul Moving & Storage of Downtown Indianapolis
1430 N Illinois St, Indianapolis, IN 46202 View Available Units4.8 miles from this location -
U-Haul Moving & Storage at Shadeland Ave
2701 N Shadeland Ave, Indianapolis, IN 46219 View Available Units5.0 miles from this location
Storage Customer Reviews
- 4.0 Average Customer Rating
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When I paid off my daughter's bill & went to empty her unit I couldn't get in bcs they didn't lift her pin number restriction. No one was available to assist. Last person I talked to offered a $100 pay out AFTER I couldn't get in which wasn't my fault...I went back AGAIN 2 months later to pay and empty the unit but my daughter's belongings were auctioned off from what I was told was possibly by mistake bcs her bill wasn't on a lien as of yet. I was told someone would call me and resolve the situation but I NEVER RECEIVED A CALL. The automated service sends you in circles when you call...This IS NOT GOOD BUSINESS! 😞
Melonie Berryhill | Overall ExperienceThey were professional and made the experience very easy. The manager here gave me great customer service and made me feel much better about a horrible experience I had at a different location. He went out of his way to help rectify my bad experience with a different location.
noelle grenn | Overall ExperienceSatisfied
thomas looper | Overall ExperienceOften times we would show up and the storage would have a different lock on it after it’s been paid. But other than that the experience was okay.
Cassandra Wallace | Overall ExperienceThis storage unit met my needs during a time of change in my life. The facility is sometimes swept, but sometimes there’s junk that’s been dumped on the floors for day. There were several times I visited with people’s possessions dumped out outside beside the loading dock. The bathroom was out of toilet paper the time I tried to go. There was rarely a time when I could access the initial box to enter the code because there were trucks and trailers in front of it. The loading ramp is hard to access because it’s a tight squeeze with trailers and trucks parked in front of the entrance. The facility staff were nice and helped when my code didn’t work or I had trouble accessing the box. It was easy to sign up and I’m glad I could get in by the next day or within hours of paying. I’d love if they could prorate a month, since I moved out in the middle of a 30-day billing cycle, but that’s minor to the code boxes being consistently difficult to access.
Amanda Mckinley | Overall ExperienceThe manager was very helpful and help me out a lot.
Tawana King | First ImpressionsIt’s a busy place, but we’ll run overall. Maybe could use more Admin help during weekends.
Tom Finnegan | Overall ExperienceConvenient online process, but I wasn’t totally sure on where to go when I got there and the keypad entering process. I wasn’t aware that there was a broken keypad and I had to enter it twice.
Amanda Mckinley | Online Move InFrom the past manager to the current one Bryon. It has been the most convenient and easiest experience with UHAUL. Any time i had an issue, rather it be payment and or just getting access to the facility. They were always there. With a smiling face and welcome energy, as if they were happy to help. Good people are hard to come by these days, however you've managed to keep good ones around. For the past few years while i have been renting from you. I really appreciate that. Thank you for being loyal to your customers. I hope you have a blessed day.
Diamond Riley | Overall ExperienceThe lighting was out by our storage locker and it hasn’t been fixed yet. I did not complain about it either..
THOMAS ALLEN | Overall ExperienceLots of trash and scavengers digging through trash by loading dock. Other then that…good storage facility.
Claudina David | Overall ExperienceThank you.
Stephanie Williams | Overall ExperienceBoth of the service personal were very pleasant and professional
Patricia Kirk | First Impressions