I had pay another company to throw out multiple items that I had stored at this facility due to rat feces. These items were stored to be resold and now I have had to pay to dispose of these items. I was also not offered any incentives (that benefited me) due to the forced move and damaged property. I had paid for three years and never missed a payment all to be told I have to move my stuff and only offered to move to another unit. I would not keep my items at another Uhaul again due to the damage of my personal items and lack of customer service with helping financially. I will not be recommending Uhaul to any of my friends, family, or clients.
Lacey P | Overall ExperienceSelf Storage Units in Hillsboro, OR, 97123
U-Haul Storage en Hillsboro
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Comentarios de clientes de almacenamiento
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- 3.5 es la calificación promedio de clientes
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Great
DENISE R | Overall ExperienceRats Doug
Jefferson B | Overall ExperienceIt was an excellent storage facility with easy access, well maintained, and actually very convenient!
MARIA D | Overall ExperienceAn uncomplicated experience.
MARIA D | First ImpressionsYou made my move a lot easier. I appreciate your services including selling boxes & packing material, a U-Haul truck & temporary storage. Thank you!
Gloria M | Overall ExperienceThings needed to be explained about the check out. I am still going to need my account fixed after several calls.
DIXIE L | Overall ExperienceDreams
Seth L | First ImpressionsWas everything I needed
Gena B | Overall ExperienceAfter using your facility for 5yrs everyone has always been polite and helpful. When I did have an issue, it was taken care of in a timely fashion and to my satisfaction. Thank you, Stacy K
stacy k | Overall ExperienceThe online process was extremely easy. Unfortunately the unit I was given on line was occupied/locked out but the staff got me into another unit quickly and everything worked out.
Misty O | Online Move InThe staff at the Hillsboro U-Haul continue to make this facility a resource for the community.
Denise B | Overall ExperienceOverall I'd rate the facility 5 stars however there were several communication issues. Issues that led to me being over charged, which then led to long wait times on the phone and me ultimately driving 40 min to speak to someone in person. Most recently I made an arrangement to move out before being charged for another month. I moved out as planned and I still got charged. Despite my driving to make the arrangement in person 3 days prior. So it pains me to leave a poor rating but this plus the other issues with storage insurance cannot be overlooked. I talked with several reps to get the charge reversed they agreed to do so within 3 business days. It didn't get resolved so now I must dispute the charge with my cc company. 3yrs renting there was an infestation that was due to another customer storing foodin her unit, led to some considerable damage with furniture having to be discarded. Luckily the location manager made concessions to cover the insurance company's ineptitude. Uhaul needs better customer support.
bryant c | Overall ExperienceThe Manager and employees were very professional, down to earth and friendly. This facility and units are clean. I will forever use this Uhaul location for my moving needs.
Danielle R | Online Move InYou have bad communication
Fidel M | Overall ExperienceAm still owed for storage 1151 4month I was it was ad back in my account I sign for 12 mints august to august uhua owed me 4 months for this storerag
Fidel M | First Impressions