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Ricky C | Overall ExperienceSelf Storage Units in Pekin, IL, 61554
U-Haul Moving & Storage of Pekin
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Storage Customer Reviews
- 5.0 Average Customer Rating
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The staff were outstanding!!
Laurie D | Overall ExperienceGentleman that helped me was efficient, kind, and funny. He made the experience fast and easy.
Maura J | First ImpressionsAwesome communication the Manger and employees were awesome to deal with
micheal n | Overall ExperienceI loved how clean the place was and all of the staff were so nice and helpful
tracy b | Overall ExperienceThree issues: 1) I rented the unit several months before I moved as I believing in being ahead of the game. After renting the truck from UHaul, I received an email for a free months rental of a storage unit. I went into the office to arrange a free month and was told that was only for new rentals. SO irritating!!! 2) Several times there was no hand soap in the bathroom, yuck!! 3) The floors in the isles could be cleaner. A ride along machine could rotate between all of the facilities in the area to keep costs lower. Thank you, Amy Rodgers
Amy R | Overall ExperienceThank you so much
micheal n | First ImpressionsWhen I attempted to pick up 1/13 my mobile pick up was not taking my debit card. I went inside for over 20 minutes in freezing temperatures and waited with my children. There were cameras showing a gentlemen working on a truck, I am unsure where, otherwise I saw no other employees. Tried to cancel but it says my contract was already pending. Went home and called back, but got no answer. The next day I got a call to reschedule and was told next time there would be a deposit required to schedule. Fast forward to day of pickup, and it was during my work day. Could not take my debit card from my phone without physically seeing it but said I could pay cash, and then when I came back a new gentlemen did not want cash but would take my mobile card from my phone. It was the same card as Saturday, unsure why it would not take mobile but would in store. Went to clear my U-haul storage and there was nothing by compacted ice the U-Haul was sliding on, and then my children trying to help load the U-Haul. My storage was frozen shut, my lock was frozen, so by the time I got equipment to thaw and load it had taken me into snowing weather, so I parked until morning. In which I called right at 7, and the gentlemen was so rude. I had 2 pending charges all equaling out to 248. The gentlemen said since I did not have it back by 10pm he charged me twice, and I pointed out my original charge was incorrect. Without reviewing he stated it was not, it was probably the 2 days and my storage. That I had to have it cleared the day before my due date not the day of otherwise I would be charged. Then later called and left a voicemail that my storage was passed due, without noticing he spoke with me not even an hour before… absolutely rude, disfunctional, and bad service. I had zero problems with the east Peoria location, and the only person who provided good service was the lady who checked my truck in was so kind and talked to be with my concerns and told me the only charge that should stick was my total of the two days at 101. Otherwise I would of been twice as upset by the whole experience. Grateful for her! The rest of the staff and company… not so much. This is my last truck rental and storage with U-Haul.
Madeline B | Overall ExperienceI have used many storage units over the past few years. These units have been the cleanest and easiest to move into that I have ever seen. My only criticism is the number of terminals used to enter the building.. the keypads need to either be numbered, or have one keypad to check in and unlock the door.
Angie G | Online Move InEveryone at this location, management included, has it together. Haven't been in for at least two years. Got treated like royalty. Made the move back home 1000% better. Now, to get everything out of Ohio. No question who I will rent from. Y'all from U-Haul, of course. -Shady Katie-
Katie R | Overall ExperienceFine facility and staff! Highly recommend!
Bradley M | Overall ExperienceI was told that I would be getting a 10 x 10 at the 5 x 10 price but when I got to the unit it was a 5 x 10.
Patricia H | First ImpressionsOne word, roaches. Staff was great otherwise
DIANE F | Overall ExperienceGreat facility and staff! Highly recommend!
Bradley M | First ImpressionsWith the exception of one person who is not a cirrent employee, the staff have been very helpful and friendly. It's a very nice facility, and vehicles are dependable and well priced.
Kathy S | Overall ExperienceThe female clerk was very helpful and friendly!
Vicki F | Online Move In