Informed personnel of leak in roof, was told to file a claim, which I did. 3+wks later, hole in roof still there. More items soaked, no claim settlement yet, so moved remaining items out and cancelled storage.
ERIN C | Overall ExperienceSelf Storage Units in Fullerton, CA, 92831
U-Haul Moving & Storage at Orangethorpe Ave
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
-
U-Haul Moving & Storage at Anaheim Blvd
626 S Anaheim Bl, Anaheim, CA 92805 View Available Units2.4 miles from this location -
U-Haul Moving & Storage of Fullerton
920 W Commonwealth Av, Fullerton, CA 92832 View Available Units2.9 miles from this location -
U-Haul Moving & Storage at Lambert Rd
661 E Lambert, La Habra, CA 90631 View Available Units5.2 miles from this location -
U-Haul Moving & Storage at Fairview
13042 Fairview St, Garden Grove, CA 92843 View Available Units6.0 miles from this location
Other U-Haul Services
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I was able to move in on a Sunday night. Reserving and paying for the unit online was very convenient.
Jason P | Online Move InLong wait time, learned later that my reservation record after updating , was not saved
Matthew G | First ImpressionsFriendly, professional and patient.
elida r | First ImpressionsNate was great!
SONIA A | First ImpressionsEasy process, professional and courteous staff
Sami M | First ImpressionsEasy process, thank you!
Elvira R | Overall ExperienceThank You For Your Services.
Zakee I | Overall ExperienceExcellent customer relations! Outstanding!!
Dylan S | Overall ExperienceI've utilized your storage facility for many years. Haven't had any issues at all.
Ronald D | First ImpressionsThanks
ALBERTO O | Overall ExperienceArrived at address customer service provided at time of reservation for a unit. Was told to go to a different location to obtain lock and paperwork by a maintenance worker at the storage location. Arrived at location that remotely manages the storage unit location. No ONE was in the office to help customers. When the 2 girls actually came in there was no rush to assist us that had been waiting. In the middle of checking into my reservation. Girl stopped to go help another customer. Absolutely the worse customer service I have ever experienced!!!!! Was late to return U-Haul to another location due to not being informed as to address. Calling the phone number for help is a joke of recordings.
Elizabeth L | First ImpressionsI called the location I got placed on hold for 15 mins. Once I got a rep to help I got placed on hold and had no help. I went to the location and I could see why I wasn’t getting no help on the phone. There was only 1 rep who was helping the 8 customers that were in line. On top of that the rep kept answering calls and placing them on hold and wasn’t going back to speak to them and had them on hold like when I was on hold. After waiting for 30 mins another rep came in and was just slowly walking in like he didn’t see there was a line and helped another client who wasn’t even in line. Then the issue with your system both of the reps computers were not loading. It took longer than it should have.
Delia H | First ImpressionsI had a really hard time getting in touch with the Placentia office when trying to contact a live person. Their calls were often forwarded to the call center regardless of day/time.
Christina M | Overall Experience