The staff team ther friendly and professional
Abdullahi A | First ImpressionsSelf Storage Units in Edmonton, AB, T5M3M9
U-Haul Moving & Storage of Westside
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Please call or visit us to inquire about additional inventory at the location or try one of the other nearby locations below.
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Yellowhead Storage
20412 118A Ave NW, Edmonton, AB T5S2S7 View Available Units
(U-Haul Neighborhood Dealer)3.7 miles from this location -
U-Haul Moving & Storage of Winterburn
21818 Stony Plain Rd NW, Edmonton, AB T5S2C3 View Available Units4.6 miles from this location -
U-Haul Moving & Storage of Southside
9521 51 Ave, Edmonton, AB T6E4W8 View Available Units6.7 miles from this location -
U-Haul Moving & Storage at 50th St
12804 50th St, Edmonton, AB T5A4H3 View Available Units7.2 miles from this location
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Storage Customer Reviews
- 3.5 Average Customer Rating
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The attendant was very helpful. Much appreciated!
Sophia C | First ImpressionsFast efficient service and staff.
Ed R | First ImpressionsThe loading dock in building B was covered in shattered glass, and the parking stalls next to the loading ramp were taken up by storage pods. Since someone else was using the loading dock this left us with hardly any space to park in, and we had to walk through glass up the ramp to get inside. Otherwise the experience was fine.
Kaelyn S | First ImpressionsAfter two years of renting a 5x5' storage and with a perfect record of monthly payments, I was treated like a bad customer, even though a missed payment was responsibility of a U-Haul staff, not mine.
Jose A | Overall ExperienceStaff were friendly and helpful
Claire R | First ImpressionsGreat staff but leading dock was partly blocked by a trailer. Loading bay barely fit my tiny car. Dollies were tiny. Storage area stunk bad like raid. And Worst thing was the locker had bugs in it. Appear to be dead.. but I didn't check. They looked like cockroach bodies but not sure. I canceled my locker. Empty pop bottle up in ceiling grating.
Susan R | Overall ExperienceEverything was good until the fire. Items were tossed without owner's permission. Elevator out of service since fire so extremely inconvenient when your storage unit is on the second floor. Trying to haul everything down the stairs was hard and time consuming. Anyone affected by the fire and on the second floor should have had a decrease in the monthly fee for the inconvenience of no elevator. Also, if the person who's unit caused the fire, then that person's insurance should be responsible for the loss of damaged items in all units affected.
MaryAnn M | Overall ExperienceThis was the least professional and most incompetent company I’ve ever dealt with! My stuff was moved to another site without my permission, and then your company refused to return it to the site I had stored it at! The site manager refused to speak to me, and the equipment I had rented did not include the dolly my reservation clearly stated I needed. I originally had my belongings in climate control where your company moved them outside where there was considerable freezing damage done to my belongings destroying large amounts of my things! Not only will I never use your company for anything ever again I will be telling everyone I come across how terrible your services are!
Christopher M | Overall ExperienceI moved in the fall of 2023
Mark W | First ImpressionsFirst there was a fire and I was never notified and didn’t find out until months later that some of my stuff had been thrown out and no pictures were taken of what was lost that I could provide to insurance. Just a note saying rugs and blankets. Now I find out there has been a flood!! Tried for days to call and get through and left messages that were not returned. Finally got though today and got little to no answers
Kristen H | Overall ExperienceI trusted you guys over my family and friends, paid hundreds of dollars compared to free from my friends and lost most of my valuables with 0 compensation. I’ll rather leave my stuff at a McDonald’s drive thru or a lost and found for months.
Richard W | Overall ExperienceFire in building has caused myself a lot of work cleaning and the loss of damaged goods with zero compensation. Loosing the use of the elevator I had to hire two labours to help move the locker down the flight of stairs to the truck.
KEITH M | Overall ExperienceThe individuals who helped yesterday were the first group to be helpful. When initially getting my unit I was told I couldn’t get a unit rented when I had an outstanding truck rental (which was full of the items I needed to store). They prompted me to use someone else’s name, I said sure so long as I keep authorization. They ended up not authorizing me. Which would have been ok if there hadn’t have been a fire which caused my first lock to be cut requiring me to find someone to come check in while I was out of town. This is when I found out I didn’t get the authority I requested. To top it off I had my unit lock cut again when they came back to repair drywall. Coming to empty out my unit I could barely access the place because so many uhaul boxes were jammed in the lot. It took us 20 minutes to find the price of a cargo bar cause it was stored in the wrong location and tag was ripped off. (Was the only one left). And the storage area had puddles dozens of garbage cans blocking hallways making it harder to get items out of our unit. The manager who helped me at the end was knowledgeable and I heard he managed the move from one unit to another in my absence, none of my items were damaged even though difficult to move. Otherwise it was a terrible experience.
Chris W | Overall ExperienceCould be open later or 24 hrs with security but still very happy with uhaul. Thank you fir the service you provide
Marry C | First ImpressionsThank you for the free storage it really helped
Ivan F | Overall ExperienceConcerned about the electronics stored in the facility because it’s supposed to be climate contolled but it was colder in there than outside!!!
Maxine S | First ImpressionsLost my mattress and bed frame and my chais lounge and some priceless mementos in the fire due to black mold. I was originally told the fee payments for my unit would be taken out automatically so I didn’t take much time to pay attention to the withdrawals and I apparently after a representative mentioned that this would be occurring apparently there was a glitch in the system and so they weren’t automatically withdrawing my payments me so I did end up having to pay a lump sum of $293 on top of that they wouldn’t reimburse me for my damaged items. Prior to the fire I had only had my items there for a month..so as of today I have cancelled my unit taken my things and thrown them in the garbage and I’m not happy about the service there.
Shayla I | Overall ExperienceThe sliding door to get access to the building was not working. Had to use the man door to move things in.
Vladimir L | First Impressions