Some staff were good to deal with at the end and helpful. However, first week of moving in, the unit across from me were drinking and doing drugs and screaming in their unit. Second time visiting there was an individual riding through the lot on a bycicle. The road in front of my unit was all torn up basically like driving down a dirt road. Multiple storage room doors broken. Looks very unsafe and unsightly.
nathan h | Overall ExperienceSelf Storage Units in Edmonton, AB, T5S2C3
U-Haul Moving & Storage of Winterburn
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11120 154th St, Edmonton, AB T5M3M9 View Available Units4.6 miles from this location -
U-Haul Moving & Storage of Southside
9521 51 Ave, Edmonton, AB T6E4W8 View Available Units9.7 miles from this location -
U-Haul Moving & Storage at 50th St
12804 50th St, Edmonton, AB T5A4H3 View Available Units11.8 miles from this location
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Storage Customer Reviews
- 4.0 Average Customer Rating
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I have rented from U-Haul Winterburn numerous times. This review is actually as a first time customer for their outdoor storage area, I have always rented from their climate controlled area. I technically rented on March 31, 2024, I moved some personal items in throughout the week. I was at the facility at least 5 times that week. I found a different unit in a different storage facility on April 13, 2024. I moved everything in over a one week period, and everything out in one day just two weeks later and this is why... As a long term customer of Winterburn Uhaul, I am shocked at how little priority is placed on their facility security when that is absolutely what the Uhaul business model runs on. Winterburn Uhaul does not seem to be well staffed and obviously has management in place that is overwhelmed or just doesn't care. As a company, Uhaul commits to its customers to provide a safe and secure storage facility in exchange for payment. As a customer, I am obligated to pay on time, not store hazardous materials, etc, etc. I follow through on my contract obligations. Why does Winterburn Uhaul not follow through on their contract obligations to their customers? Winterburn Uhaul runs a facility with a huge theft problem. Staff cannot state they are unaware as I have overhead at least six people complaining to them of theft since I moved in. It seems to be a constant issue as lock after lock can be visibly seen broken from the doors. On April 13, I noticed the door jam of my unit was broken. I hadn't been contacted there was an issue with my unit and only found out when I went to the storage unit in person. I don't believe anyone actually checks on units for problems, or if they do they aren't overly observant or communicative. Thankfully my unit hadn't been fully broken into, but it was only a matter of time before it was. People are actually living in these storage units. It was communicated with staff there are open fires happening at night beside visible bottles of propane. It has been communicated that many units have been broken into at night. Gates are visibly left open by staff for hours while they work between sites, each time I visited storage this occured. It's the customers who are left with their belongings at risk, lost and ruined. Yet Uhaul knows they have a problem and has ignored it?? Where is the accountability Winterburn Uhaul? I did speak with staff, who told me to speak with the Manager yet when I tried to communicate with Nicole, the Manager, I was brushed off twice and told that she wasn't available and/or unwilling to discuss the issues. I have not received a phone call back or an email but yet I'm to review my experience?!? My experience and review is this: honestly, if you value your belongings - go to another facility. Don't waste your time, your money, your insurance. Go somewhere where you are actually appreciated as a customer. It goes both ways, if you want my money start providing the service that I pay for.
Heather M | Overall Experienceamazing Nicole , your staff were great
David C | Online Move InWith your price increased and my unit was got broken in I had decided to get myself a portable storage shed So yeah That's unfortunately for us both But thank you for your service
robert N | Overall ExperienceAll was good, Thanks, will definitely use this facility again.
John O | Overall ExperienceI was told I would be able to move in on the 25th of January with no extra charges only to be told otherwise when I checked in, very disappointed. I was told by the attendant that she would pass on my co cern to the manager and have her contact me. I still have not heard back from anyone.
FRANCO M | First ImpressionsNicole is amazing 👏 🤩
Amber D | First ImpressionsMy unit was left dirty, there was broken glass and rubbish on the floor. I didn’t have anything to clean it out with, so I just packed my stuff in there.
Carol-Anne M | First ImpressionsCustomer service was terrible.
Dylan G | Overall ExperienceThis unit will serve the purpose for the few items being stored 👍
John O | First ImpressionsI paid $146 for storage. They told me that I was getting a 10x10x8. The storage was so much smaller than that.
Natalie H | First Impressions