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Craig Schafer | First ImpressionsSelf Storage Units in Watertown, NY, 13601
U-Haul Moving & Storage of Watertown
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U-Haul Storage at Fort Drum
23315 State Rte 342, Watertown, NY 13601 View Available Units6.5 miles from this location -
Convenient Storage
123 Coleman Ave, Watertown, NY 13601 View Available Units6.9 miles from this location -
U-Haul Storage at Fort Drum
26842 Holbrook Rd, Evans Mills, NY 13637 View Available Units8.0 miles from this location -
U-Haul Moving & Storage at Fort Drum
26470 US Rte 11, Evans Mills, NY 13637 View Available Units8.4 miles from this location
Storage Customer Reviews
- 4.0 Average Customer Rating
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I had a very bad experience speaking with Mr. Michael Duffy he gave me a very hard time I was very irritated with him in his service would not return my phone call talked over me that is not what you do if I’m the consumer I feel he needs to be reprimanded whatever his position may be bad service
Steven Murrah | Overall ExperienceDo you get a discount for using both services?
Ramona Gills | First ImpressionsThe manager went out of his way to help us He is a kind man which runs a fantastic clean nice operation at Watertown Best service I ever had with uhaul
BARBARA l MAUNTON | First ImpressionsThe only reason we moved our stuff out is because the price of rental had increased 3 times in less than 2 years and was getting ready to increase again. We found another unit that is the same size for half the price at a different location that is closer to our home. Otherwise, UHaul storage is good!
Robert & Katherine tyler | Overall ExperienceI tried renting a trailer and storage unit at the Watertown uhaul on Washington street at 7 17am Monday August 7th. I intially conducted my transaction with the GM of the facility. After purchasing a tow hitch for my truck a bearded gentlemen aided with the trailer hookup, after doing the pre inspection on my truck and their trailer. The rear passenger traiker light wouldnt work. After he tested my trailer connector and checking fuses. It was determined that my wiring was faulty and because the trailer lights wouldnt operate properly i was not able to rent due to saftey. So i rented a 15ft box truck full price and got a refund on the trailer. Rented a storage unit(no free month they are advertising). I left their truck on the lot and I took the my truck to the mechanic, picked up my wife,and had the same wiring tested. Our mechanic determined that my wiring was properly functioning. So i arrived back around 8:09am at the facility and had informed the GM that my truck wiring was fine and brought up the trailer, i was told because he didnt want to go through another refund and rent me out a trailer which started out at 14.95 that he didnt want to tie up anymore money. Which isnt his place to spend my money. I ended up paying 60 dollars for the truck for 22 hrs. I recently stepped down as the ASM of Piggly Wiggly down the road from the facility and have rented trucks from there before. I feel like not offering something for the hassle and obvious lack of empathy for the confusion their employee started and having a Store Leader tell you they dont want do something and then offer no other solution(s). I'm gonna point out that their sign out front states that they are "under new managment". Management for the WIN!
Michael Snyder | First ImpressionsMike was very knowledgeable and easy to work with.
Amy Clapp | Overall ExperienceI used this facility for 6 years and would have continued to for another 3 years had the price not continually increased without any services provided to justify such increases. The greed is too much. We’re all just trying to survive in this economy. But I will NOT be not ripped off by any company/business just because you can.
misty collins | Overall ExperienceRented the unit for storage, upon arrival, could not get into unit via card, then unit rented to us was already being used. We had a trailer full of belongings for that unit and had no where to store them! Very disappointed! Staff offered to get us a unit further away! I suggest to your company that units are checked before renting them out by physically going and looking at them, not depending on a computer!
Tracy Graham | First ImpressionsIt's a small population who needs a storage facility for 24 hours or less. I was that population. I was urgently leaving a dangerous situation. I understand that I shouldn't get a full refund but half or a partial refund would have really helped. I had to also pay $2,150 for moving my clothes to another state, via moving company and for a flight home. I was over 1,000 miles away from home. You can show that you support women who are strong enough to leave a violent situation with a man by at least meeting us hallway. That would be a nice way to encourage women who make the choice to leave a violent man. Many women are in dangerous situations with men who won't allow them to leave or make it very difficult for them to leave. Many die in making the choice to leave. My boyfriend was screaming at me and my movers while on your property, while in full Army fatigue..He tried to scare and intimidate us all. Your staff was kind and friendly through it all. He left me on the property and they told me that I was fine to stay as long as I needed, until close. I was calling a Lyft but my boyfriend ultimately came back. I appreciate you all for the quick and professional service..thank you for setting up my unit so quickly. Your staff deserves a raise. They perfectly represented the Uhual brand. I've been a customer for many years in several different states.
Cole McNeal | Overall ExperienceWould have stayed but the price kept rising every year,
Roberta Burgess | Overall ExperienceVery friendly and helpful .
jill Walter | Overall ExperienceAlways willing to help answer our questions carry our boxes and info on Storage. I’m so happy they are with in minutes from where we moved to. Thank You.
patrica bellina | First Impressions