Yesterday was a complete disaster for me. After I rented the storage. I had to get a moving truck to get my stuff at the storage. I was charged 150 for an hour. Now they took my things at the storage the storage gate was locked. I called to see if they could come and open the gate so I can put my stuff in. It was just called after another and telling me sorry. Sorry was not going to pay the extra hours. I was so frustrated I told the lady that was on the phone with me that I was going to broke the little lock that was at the garage door then she told me they will charge me with criminal activity. I just couldn’t believe it. The rental guy was so mad . They had to rent me one of their garage to put my things I had to pay 300 dollars last night. And then tomorrow he has to move my stuff again from his garage to the storage and I am going to pay extra money again. I had a very bad experience yesterday
Geneva L | First ImpressionsSelf Storage Units in Des Moines, IA, 50317
U-Haul Storage en Hubbell
Servicios en esta ubicación:
Características disponibles en este establecimiento:
Promociones:
Unidades disponibles (todos los tamaños son aproximados)
¿Qué es Múdate/Alquila ahora en línea?
-
U-Haul Moving & Storage of East Side
2535 Hubbell Ave, Des Moines, IA 50317 View Available Units0.2 miles from this location -
U-Haul Moving & Storage of Southeast
4001 SE 14th St, Des Moines, IA 50320 View Available Units4.7 miles from this location -
Adventureland Drive Self Storage
435 Adventureland Drive Ne, Altoona, IA 50009 View Available Units6.8 miles from this location -
U-Haul Storage of South Ankeny
1204 SE 16th Ct, Ankeny, IA 50021 View Available Units7.1 miles from this location
Otros servicios de U-Haul
Comentarios de clientes de almacenamiento
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
They process of getting the storage was quick, smooth and easy. The storage was clean and convenient. I really appreciate that. Also, I feel like my stuff is safe.
Roy C | First ImpressionsUsing the app for the hubble locations tells me to go to the storage office. But where you told to store on an email is different.
ZACHARY J | Online Move InThe U haul agent was very professional and thorough. Ensured that we understood all important policies and was extremely helpful during the storage unit rental process.
KARINA D | First ImpressionsMy move out date was December 8th 2024 NOT February 14th 2025 .I'm still getting invoiced saying I owe hundreds of dollars for a storage unit I moved out of 2.5 months ago!!! I informed the facility around December 25 that I had moved out on dec8th. I paid for almost a full month that I wasn't there. And I had thought I would be getting a refund of December charges but still haven't received any news on that happening. I have emailed and called several times and they still seem to think my stuff is there. !!!! I've been threatened with a lien and a bad rating on my credit and prosecution and garnishment for money I don't owe. If I receive anything but a months refund I'm taking it to my lawyer and seeing about filing harassment against uhaul. Send me my money and call it a day!!
William P | Overall ExperienceI tried getting a hold of management for two weeks and nobody ever called me back and I went into the office and they always said the manager was never there. Tried talking to them about why my rates kept going up because when I first went there when it was cube smart. It was $78 and I ended up leaving and it was supposed to go up to $126 and I was only there for a year and a half. Bathroom was never clean or stocked when I was there. Was never given a key to get in. Was never given a code to get in so I waited on the phone for an hour to find out why I didn’t get a code to check in or out and what it was. The units themselves are nice for sure. But nothing else.
MAKAYLA G | Overall ExperienceThere were two people on duty when I rented the storage unit. Seriously understaffed but the staff that was working we're very kind and very respectful. The unit was very clean and the staff was very friendly
TOMMY D | First ImpressionsBefore this facility was bought by U-Haul it was owned by CUBESMART and it was very bad now it’s 100% better since new ownership!
JORDAN H | Overall ExperienceThere was no lock on the unit so I moved my lock from 1433 over to the larger unit
MEGAN B | Online Move In