I recognized that your business is for profit and that you are always looking to keep pricing according to a mathematical equation referencing supply and demand....however when a client is with you for many years....(i think i was with you for 5 years), I would think you would want to match pricing.....think about this thought....I own a very successful marketing agency. I tell all my clients if you want to be an industry leader, stop giving new customer value that existing customer can not receive. In addition matching competitive pricing will force your competitors to do the same....by doing this you are all causing the industry pricing to be fixed and controlled (of course you can place a disclaimer for price control...i.e. not to exceed XX% reduction of present pricing)...Bottomline, you lost a good paying client due simply to pricing. Its hard to gain a loyal customer...so easy to lose them.....good luck
MARK F. | Overall ExperienceSentry Self Storage Deerfield
545 S Federal Hwy, Deerfield Beach, FL 33441Comentarios de clientes
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Boxes.
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I recognized that your business is for profit and that you are always looking to keep pricing according to a mathematical equation referencing supply and demand....however when a client is with you for many years....(i think i was with you for 5 years), I would think you would want to match pricing.....think about this thought....I own a very successful marketing agency. I tell all my clients if you want to be an industry leader, stop giving new customer value that existing customer can not receive. In addition matching competitive pricing will force your competitors to do the same....by doing this you are all causing the industry pricing to be fixed and controlled (of course you can place a disclaimer for price control...i.e. not to exceed XX% reduction of present pricing)...Bottomline, you lost a good paying client due simply to pricing. Its hard to gain a loyal customer...so easy to lose them.....good luck
MARK F. | Overall ExperienceStaff was very helpful and knowledgeable. We would definitely recommend your storage facility and utilize it if we need storage.
Alissa H. | Overall ExperienceVery happy to have a clean storage for all our belongings!
MARY A. I. | Overall ExperienceThe price is too expensive for a small place.
GUILHERME L. | Overall ExperienceSince I stared using your storage I have been really greatful. This store is amazing, organization, polite workers and always smiling and ready to help. Really deserve 5 star and more.
OLGA M. | Overall ExperienceEasy move in and move out, very cooperative and friendly staff. Brittany was a pleasure to work with.
Brian C. | Overall ExperienceGreat place
David S. | Overall ExperienceMy only beef with this place was the rate increases. In 3 years my rate doubled which is ridiculous.
Chris N. | Overall ExperienceVery nice experience. Very cordial employee and hard worker Would highly recommend.
Peter u. | Overall ExperienceBrittany was exceptional !
Denise D. | Overall ExperienceDO NOT USE THIS COMPANY I would never use Sentry again. During Covid they more than doubled my rent 2 times in a 8 month period. Ridiculous!!!! They do not keep climate control on enough and my items stored on the second floor got moldy. The people working at the location try their best but terrible management and poor facility management.
Robert O. | Overall ExperienceVery disapointed with your pricing. Classic bait and switch! First you entice with a discounted promotion. After I rented 2 oversized units, instead of you offering a multi unit discount, you emailed me saying that due to rising costs you will up my rent by 20% knowing that I spent thousands on the movers and now I have no choice but to agree to your rate hike or spend thousands to find another storage facility. Not good business! I will be exposing this practice so others don't fall victim to this nonsense!
David F. | Overall ExperienceYour prices are way to high so I change from your storage to another
Marilyn G. | Overall ExperienceAll was fine on initial move in, we had a special 2 months @ 1/2 price. After that special it went up to full price and that was okay it was still a good price. However after those 2 months we received an email that it was going up about another 50% with the tax. That is not right so we chose to leave.
james o. | Overall ExperienceGreat team that works there! Courteous and very helpful.
Shalene L. | Overall Experience