I showed up to the U-Haul Moving & Storage At Jamil Rd and found out that the employees there worked remotely. There was no one there to help me finalize my move in account process (pay the insurance fee, be assigned a unit, get a gate code). I had to drive to broad river Rd U-Haul and set up the remaining move in process. I drove back to Jamil Rd U-Haul, the gate code did not work so I spent an hour on the phone with customer service trying to get it to work. Finally got inside and to my storage unit, to find that it had a lock on it. I called customer service again just to be told to drive back to broad river Rd U-Haul, get the key to unlock the unit and then would have to drop it back off after I was moved in. After retrieving the key, driving between the two U-Hauls facilities, I finally opened the unit (J500). The unit was filled with trash (molding food, clothes hangers, plastic bags and molding box's). I locked that unit back up, drove back to broad river Rd U-Haul, returned the key and asked for a clean unit. The staff helping me was super nice, polite and helpful and was able to get a new unit. I drove back to Jamil Rd U-Haul to unit J502 which aside from the ceiling so clean. The entire thing was ridiculous, unnecessary and ended up costing me time and money I did not intend to spend.

5 stars to #UHaul. They were great. I got way behind on my unit and they didn't auction my stuff off. We settled an agreement. Half of what I owed. Go there for storage!

I want to thank Ms. Julie and her staff for the excellent service they provided!!

I would like to thank Julie and the staff we interacted with. Julie went above and beyond to make our moving experience less stressful!!

The staff was very friendly and willing to work with you at the Jamil Road location. However, the lack of staff made it difficult to often speak with or get things resolved that involved going into the facility. I believe service could be improved dramatically once there is a complete staff.

I'll never did business with this company ever again. Everything was horrible down to their trucks.

Debris falling from the ceiling on items. Checked out on 11/23/19, but employee did not stop auto pay. Was charged for December despite having already checked out. Site employee said nothing can fix!

Good service

Rat crap all over my stuff. The celling is coming apart all over my stuff. The staff is so unprofessional. All they do is sit outside and smoke. The office is always closed its un

The lady at the front desk was really nice. She answers all my questions and helped me pick out a few items I needed for the move. She also helped carry out my boxes to the car. A+ service. Thanks!

The access was to have been 24hrs. I know they were going to a gate system but only can remove there lock witch is on all units when they are open so the 24hr access in not available.

Excellent customer service. Great staff

The storage facility was supposed to be closed. However the worker there was able to assist me and getting me my storage unit that was promised to me by uhaul.

Well done! Good service on a hot day to me and my wife who are new to South Carolina. Great intoduction to the state.

Nice staff! Fair prices!

Well kept facility with professional and polite staff. Will certainly use this facility again when needed.

I was a customer for over11 years. I had a climate control unit and found the area always to be immaculate. I wouldn’t be leaving now except that it’s Tim.e to downsize

We rented for 3 years and had no real issues. We did try to access our unit one morning during the week and couldn't get in because the facility didn't open until 12 noon. Didn't quite understand.

This place was terrible and a horrible waste of money. There was damage to our unit and many things were ruined. When i attempted to speak to the manager she refused to speak.

Workers were great people. Thank you.

The lady working there was very professional and helpful. She had three customers in the office and a phone call at the same time and took care of all quickly.The unit was clean and ready.

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