Too many Issues!! Issue with the one month free!! Which caused an issue with storing my belongings! I then had to call Custome Service that day!! And again the next day!! Even after that the guy still denied the 1 month free!! I again had to call Customer Service!!! Which incurred additional fees for the truck rental! Which I now have to dispute!!! Just horrible customer service experience all around with this place!!!
PATRICE SMITH | First ImpressionsSelf Storage Units in Chicago, IL, 60619
U-Haul Moving & Storage of Chicago State
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Great customer service made everything easy and extremely helpful
LaShelle Harper Black | Overall ExperienceThe location itself was amazing it was the customer service agent that book the reservation that didn't understand what I was asking for.
Steven Ivy | Online Move InVery nice staff! Made accommodations for me to get my truck even though I was a bit off schedule. Well mannered and very easy to talk to group of ladies i encountered. I enjoyed my experience there.
Angela Joseph | First ImpressionsThe females at the facility was very rude; did not answer the phone; had to call 1 800 number several times; to get help
Tammie Cox | Overall ExperienceThe staff on site were professional and courteous. I received excellent service D
Karen Brewer | Overall ExperienceAlways show units to customers before they rent it.
LINDA MOORE | Overall ExperienceFriendly, informative, and professional staff. Made the process smooth and easy.
JAMES GARY | First ImpressionsThe team at this location is awesome. Super helpful and friendly. It was an absolute pleasure to work with them.
Sidney Reid | Overall ExperienceVery helpful
DEYMORRYS MILTON | Overall ExperienceReally awesome place thanks
Zackie Carter | Overall ExperienceThey was very friendly and helpful.
Charlene Gillian | First ImpressionsThe customer service for the storage rental and return was excellent.
Sandra Monroe | First ImpressionsStaff was very helpful and always had great energy!
Sumayyah Muhammad | Overall Experience