The renting process was easy however the storage door closed early and when I went back inside to speak to Angela who rented me the truck and storage Timothy was instantly rude and trying to lock me out while the other lady was letting me in because i was told I had access until 10. He became irate and mentioned he was ready to go home I attempted multiple times to ignore him eventually I advised him he would not continue his behavior with me as I’m a woman and my father could come speak with him if needed. prior to me entering the building he was already arguing with customers. When i purchased he wasn’t there and the environment was professional and friendly however when i came back I received the worst service from him and he wasn’t even serving me at all! He was unaware I had someone on the phone the entire time, Once my father came to the door he didn’t open his mouth so he acted out of ego and I didn’t appreciate it. The disrespect is unacceptable
tara fulwiley | First ImpressionsSelf Storage Units in Charlotte, NC, 28208
U-Haul Moving & Storage at Freedom Mall
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1400 Sharon Rd W, Charlotte, NC 28210 View Available Units8.5 miles from this location
Storage Customer Reviews
- 4.0 Average Customer Rating
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Omar Roach | Overall ExperienceI found a bigger unit 4 times the size I was renting I wish I would have did my research before I rented the unit ,I thought public storage and uhaul were the same company I guess because they both are orange in color l got a 10x20 for the same price I was renting a 4x6x10 with public storage, I was getting ripped off from uhaul for the same price I was getting from public storage!
darryl ross | Overall ExperienceThe staff was very helpful and nice.
SHEILA JOHNSON | First ImpressionsEvery time I dealt with somebody that worked there it was a great experience
CLAUDE BOUCHARD | Overall ExperienceI've had my storage unit here for years, and never had any issues.
TEISHA COX | Overall ExperienceNever used a storage unit before thought I was paying for a bigger space but it did wht it had to do
KHIESHA KINARD | Overall ExperienceI am very satisfied with the service that I am receiving at U-Haul at this time yes I will recommend them to family and friends
THELMA JOHNSON | First ImpressionsTim I believe is the guys name is very rude and unprofessional with customers. Loves just ruining peoples days. The rest of the staff is amazing, very helpful and kind at all times.
Anthony Maier | Overall ExperienceThe price of storage rate has went to high. It was not a skip but a big jump. Can't afford to paid rent for storage and a place to stay. Being a patronage from 2019 to 2023, I though the rent would be cut in half at least once a year since the storage room was not as big as the first one I had.
Belinda Hopkins | Overall Experience