I have been a loyal member for over two years with unit 813, and I never received any written notice that the facility was going to be demolished. I called about an inquiry for my bill, and then after dozens of attempts to reach out to them and never got a response, I then find out that I had two weeks to clear my unit. I no longer live in Charlotte so I had to spend over $600 to book a flight and a U-Haul to get all of my belongings when all of this could’ve been avoided if I had more of a notice. I will never use U-Haul again after this experience.
John G | Overall ExperienceSelf Storage Units in Charlotte, NC, 28206
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U-Haul Moving & Storage At Statesville Road
3001 Boxmeer Dr, Charlotte, NC 28269 View Available Units2.4 miles from this location -
U-Haul Moving & Storage at Freedom Mall
1530 Ashley Rd, Charlotte, NC 28208 View Available Units3.6 miles from this location -
U-Haul Moving & Storage at South Blvd
5108 South Blvd, Charlotte, NC 28217 View Available Units5.5 miles from this location -
U-Haul Moving & Storage Of Farm Pond
6216 Albemarle Rd, Charlotte, NC 28212 View Available Units5.9 miles from this location
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Storage Customer Reviews
- 3.5 Average Customer Rating
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Although I never got a certified letter I still appreciate George for working with me to clean out my storage unit. Thanks again.. Mary Graham..
mary g | Overall ExperienceXoxoxo
chelton m | Overall ExperienceWorker at facility was not helpful and didn't want to be there
Michael A | Overall ExperienceThis facility gave me a lien notice on a unit I moved out from even after giving notice a month prior. I submitted my move out request online which I have confirmation of. On site during my move out I explained I was moving out, met with the on-site manager, and even had the movers be introduced. I am unsure what more I needed to do and if there was a missing piece it should have been comminuted by a manager. I do have an email that management switched over which caused the issues but that should not be my issue. You are charging me for a fully vacant unit which is completely unfair and could have been easily mitigated.
Alex B | Overall ExperienceThey never had a full staff working always one person dealing with customers it sad it always excuses wit short staff and they often put they lock on storages when it paid then they act like they did not. It not good when customers come after the place close to get in they unit and they have they lock on it that needs a major work on
Anthony k | Overall ExperienceI have a lot of very important stuff store and I love that it's air conditioning inside the storage bin
Eugene L | Overall ExperienceSuper helpful staff.
Dawn S | Overall ExperienceEverything was good till the end they didn't notify me that they was moving other than that everything was great
BETTY A | Overall ExperienceAlthough I lost my belongings, the the staff was very friendly and understanding. To them I will forever be grateful. Tonya Shropshire Smith
Tonya S | Overall ExperienceKeep up the good work!!!
Tyrone W | Overall ExperienceThe online service was amazing the only thing that might need to change is if it is a locker that online its explained if its an upper or lower locker. This was not explained to me and when I went to get my keys the lady was nice enough to help me get a lower locker since it wasn't explained. Other than that it was simple and convenient.
Kimberly M | Online Move InAbsolutely terrible experience all around.
Jenna B | Overall Experience