Moved out with two days left before rent was due! Your practice of not pro-rating and giving a refund is illegal. If I had been two days late, you’d charge a fee! Yet, you don’t pro-rate! Not recommending anyone support such business practices
ANGELA F | Overall ExperienceSelf Storage Units in Chamblee, GA, 30341
U-Haul Moving & Storage at Northeast Expwy
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Usually I have issues when I do U-Haul but my whole reservation including movers were good.
Catherine A | First ImpressionsReally nice experience. Everyone so friendly and helpful.
LYNN P | First ImpressionsNone
ELVIRA A | First ImpressionsDarnell and Rashad were super comforting and helpful in my transition from a Ubox to a storage unit. I was going through a family emergency at the time and they were very empathic and understanding. I appreciated their patience and grace. I believe Darnell even waited past his normal work hours to be sure he was on-site to help me through the transition before passing to his team.
Jennifer W | First Impressions2511 is the storage unit we rented. The slide latch had been previously cut where the padlock shackle would go over, and restraighted. It was not replaced and it should have. I did not notice this previously. But did noticed it two weeks before we decided to vacate the unit. The damaged slide latch also made it difficult to open and close the roll up door. This was frustrating. Lastly, when I initially signed for the unit, the manager had made a card key for me. But did not hand it nor included it in the paperwork I had received. There was a lot going on that day because we were moving out of our apartment. What was also frustrating was that he (Darell SP?) told me that I could not enter or use my storage unit until a 24 hour background check was completed. WTF?! I have rented storage unit from your company throughout my military career and have never heard of this BS! Please correct this.
Valiant Z | Overall ExperienceI appreciate the customer service person who greeted me warmly and appeared to understand the reason for my request …. ( death in the family .. cleaning out a house) Therefore took extra time etc
Gail A | First ImpressionsThe staff was always professional, knowledgeable, and helpful. I would 100% recommend this location on the Northeast Expressway/I-85 in Atlanta again. Thank you.
Virginia B | Overall ExperienceI arrived right before closing, and the two gentleman there were so kind and helpful. I know it is annoying when customers come right before close, but they showed no signs of rushing me or being upset. I do wish the facility was open a little later on a Friday night, though. I think 9 or 10 is more reasonable.
Maurisia S | First ImpressionsI wish you guys could work with customers more when they go into default and need time to pay.. nothing against the fact that this is a business.. just lost very personal items that meant a lot to myself and family bc I couldn't afford to keep up with the payments.. People who have money may judge this but honestly there are some out here that struggle to pay high bills with a limited income and there are some that make decisions based on their current situation that businesses like storage companies take advantage of the $ not the customers which make it hard to keep up in most cases.. smh.. I really tried but I pray for not only myself that those that find themselves in situations like mine, see a bigger picture that u lose sometimes but the reward later can turn out to be 10fold..
Takevia T | Overall ExperienceAwesome. Thank you uhaul
Joseph D | Overall ExperienceMy experience went well. The staff was informative and friendly people. I had a great experience overall at this location.
RENITA J | Overall Experience