I had an exceptional experience with Eddie and Robert at U-Haul. They were incredibly helpful and went above and beyond to ensure everything went smoothly with my move. Their professionalism and friendliness made the process stress-free. I highly recommend their services to anyone in need of moving assistance. Thank you, Eddie and Robert, and U-Haul!
Julian R | First ImpressionsSelf Storage Units in Brentwood, TN, 37027
U-Haul Moving & Storage of Cool Springs
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- 4.0 Average Customer Rating
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Special shout out to agent Jeanne Tesar for her efficient and friendly help closing out the storage unit and arranging a 10’ truck. She’s great!
Dave H | Overall ExperienceThe manager Jon Y. is awesome. We rented a 26’ truck to empty our units and he pulled the truck near the units for us as the driveways were narrow and difficult to navigate. The staff were all extremely helpful. Fantastic service.
AMELIA G | Overall ExperienceThe only issue, although a significant one, is there is never space to park. To many U-Haul trucks for that lot. Very difficult to get in and out of.
john k | Overall ExperienceEssentially, you are spending $110 or over $1,200 on something the size of a closet (at best). As a result, you want to use the space as short as possible. U-Haul needs to consider tiered pricing based on length of rental.
Paul C | First ImpressionsU-Haul vehicles out all over the place never any place for customer to park
Jennifer C | Overall ExperienceThe parking lot at the storage facility was very tight for our 26 foot rental truck, and the entry was blocked by several other trucks, but the manager Jon was awesome and pulled our truck all the way in and to our unit skillfully. It was a tight lot with many rentals on it, but the staff made it easy. There were a few other logistics issues/IT glitches as well, but the staff fixed each of these and solved all problems. Many thanks to Jon and his team!
AMELIA G | First ImpressionsJon , Brandon, Robert and all the personal were great. This is a very busy place of business. Thank you u-haul also for your clean convenient bathrooms.
Sylvia Y | Overall ExperienceI would definitely recommend the services of U-Haul if you’re checking in during business hours. I would not recommend the services if checking in after hours. The mobile app has a lot of issues.
Carrie C | First ImpressionsThey are the BEST AT CUSTOMER SATISFACTION I WILL ALWAYS USE THAT LOCATION
Gloria B | First ImpressionsJon leads by example works hard and his employees work equally as hard. They all know their jobs and maintain the facility and fleet with attention to detail. I would recommend this facility to anyone. They go above and beyond helping customers. If you haven’t noticed these day it is almost impossible to find good customer service in any business and companies it’s lost art “customer service”.
WILLIAM C | Overall ExperienceI am giving a bad rating because when I got there, they had no record of my reservation. They had to redo the whole thing even though I showed them my confirmation. That was very time-consuming. Plus, I’m being charged for the next month rent even though I moved out. So this has been worrisome.
patricia p | Overall ExperienceWebsite is awful. Still unable to login for 2 months. Bad / unsatisfactory experiences constantly while connecting for service on the phone. Supporting (IT) systems is truly awful and no one laid any attention to it for years. This is a place to stay away from. Not at all happy.
NAGA R | First ImpressionsAlso worked here. If I could sue I would. They are the worst imaginable and I tell everyone to move out of there. They did a lot of illegal behind the scene stuff.
Ryder E | Overall Experience