It was a problem that I wasn’t able to access my storage unit past the office hours. Not everyone has a job to where they are available during the day. Which I had to pay for another month of storage due to not being able to get my stuff moved into new place of residence. My stuff was moved out on the 11th but was still charged for another month. My rent was due on the 11th but due to not being able to get remaining items out of storage on the 10th because could not access unit after 7pm. Also called the after hours number and no one would answer! Also didn’t like that a lock was put on the door and a late fee charged on the day of due date.
melanie f | Overall ExperienceSelf Storage Units in Tulsa, OK, 74136
U-Haul Moving & Storage at Peoria Plaza
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Ashlee is always so helpful. Mark and his team are great🙂
LINDA R | Online Move InMoved out Feb. 29,2024. I wish I could get in my storage at any time.one more thing was I had to try my key card several times before I could get in. Need more days before late fee start.Thank you very much.
Joe L | Overall ExperienceFriendly service
Joshua B | First ImpressionsDude at the front did all the work. The rental truck was damaged from a previous customer and wasn't repaired when I rented the truck.
charles s | First ImpressionsNot bad aside from the security. Having mesh ceiling and drywall walls made it super easy for some less than human garbage to steal everything I had entrusted in what was supposed to be a secure facility. Staff members were nice tho.
TRAVIS A | Overall ExperienceIf I could rate this zero I would. Absolute WORST customer service I've probably ever had anywhere. The Blonde woman with long ponytail and eyebrow piercing was completely condescending and had a miserable attitude and was rude every interaction. The woman of color who I'm assuming is the day time manager was also very rude and gave me a very hard time. I will NEVER use Uhaul again and I HIGHLY recommend a much more rigorous hiring process. Let's not even get into my filthy unit with a sticky mess in the middle of the floor and cockroaches crawling on the doors and floors in the hallway. The store front and units at 61st and Peoria in Tulsa Oklahoma are a complete disaster.
TRACY M | Overall ExperienceMy storage was broken into 7 months before I knew and I believe the manager and I believe Felicia I really believe Felicia knows what happened.
Mary C | Overall ExperienceN/A I've already left feedback on another email
jamila b | Overall ExperienceI called before I even decided to make a payment upon arriving the price was still the same however, the size did not meet my requirements. I explained beforehand that I had a king size mattress, box springs, king size headboard, a full size bunk bed and frame as well as two large U-Haul boxes and 12 small U-Haul boxes the size that I was offered for 74.95 plus insurance 82.90 was entirely too small it was half of my closet size not to mention they tried to offer a downstairs unit a smidget bigger for 154.95 that was a total inconvenience and waste of my money I spent paying movers and gas for transportation to have to find somewhere else to take my belongings and resulting in me asking for a refund. Thanks for the big inconvenience I. Don't even know why I called at 10:30 am the service I was given at 2:30 was as if I came in on short notice and not called in advance.
jamila b | First Impressions