I never moved in. I did not get what I reserved and when I went back to the front office to let them now, they were dismissive, not pleasant, did not care that they try to give me something I did not reserved and the solution was for me to move in into something bigger and pay for something I did not need. Horrible customer service.
Maria N. | Overall ExperienceAcorn Storage
5555 N Dixie Hwy, Boca Raton, FL 33487Comentarios de clientes
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Storage Customer Reviews
- 4.0 Average Customer Rating
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I never moved in. I did not get what I reserved and when I went back to the front office to let them now, they were dismissive, not pleasant, did not care that they try to give me something I did not reserved and the solution was for me to move in into something bigger and pay for something I did not need. Horrible customer service.
Maria N. | Overall ExperienceThe manager who goes by "Rock" was extremely rude and disrespectful. I had a change of credit card and called multiple times to update. I'm a military contractor so I am out of the country months at a time. When I returned I was two months past due so I called to pay and asked that the late fees be removed because the location did not updated my card. Rock called me cheap and accused me of being broke. He assumed I was broke and refused to believe my side of the story. After 5 years of renting I paid my bill and moved out the same week. Very unprofessional and I will be recommending to everyone to avoid that place. He should not be managing, Poor representation of customer service and poorer execution. There is less expensive alternatives and people who value their customers.
JOHN A. | Overall ExperienceMy daughters bedding was molded. I've called 3 times since Saturday to speak to someone & no one returns my calls.
Tina P. | Overall ExperienceExcellent staff and facilities. We had a unit here for a few years and I would highly recommend them to friends
WILLIAM C. | Overall ExperienceI had business files stored there for over 15 years. Never had any type of moisture problems or anything else. We brought the files into our office a few weeks ago for scanning or shredding and no bugs, no musty smell etc. Would definitely rent from them again if I needed storage.
ELSA J. | Overall ExperienceAll good
KEVIN H. | ReservationWonderful experience. When I arrived I was greeted and shown to my unit. The whole thing was clean and friendly and fast. Could not have been better. Thank you.
nathan a. | ReservationGreat service
Michelle V. | ReservationThey are every jod Thank you
JULIAN G. | Overall Experiencewe reserved a unit for our daughter and she did move into that unit.
Privacy R. | First ImpressionsConvenient and close to where I live. Will rent here again when I need to.
Privacy R. | First ImpressionsThey were fast and friendly. Made it very easy.
Privacy R. | First ImpressionsI ended up not using the facility, but though the entire reservation process was very smooth.
Privacy R. | First Impressionsbottom of the barrel storage facility
Privacy R. | First ImpressionsShowed up and there were no units. Manager found me another facility that was twice the price. Disappointed with the website. Says 24 access, but it`s only 9-5. Will not rent from uhaul next time.
Privacy R. | First ImpressionsVery good service. People were all knowledgeable and helpful. Only fault, is that they were not ready for my move in. Doors were off the storage room.
Privacy R. | First ImpressionsIndoor unit, not climate controlled: Vents provide outside air. Another unit was being remodeled, I worried my stuff wld get dusty. I covered it, though, and was ok. Staff was flexible and courteous
Privacy R. | First Impressionsemployees have been helpful
Privacy R. | First Impressions