The toilet was clogged and disgusting on Monday at 2pm. The situation had not been addressed when I checked out at 3pm on Tuesday.
Tracy W | Overall ExperienceSelf Storage Units in Lima, OH, 45805
U-Haul Moving & Storage of Lima
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Split Level Storage
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![Example storage unit layout]()
Medium | 8' x 8' x 6'
1-2 Bedroom Home
Size Guide- Rate:
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$84.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Heated
- Rate:
- $84.95 Per Month
-
![Example storage unit layout]()
Medium | 6' x 10' x 6'
1-2 Bedroom Home
Size Guide- Rate:
-
$84.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Heated
- Rate:
- $84.95 Per Month
-
![Example storage unit layout]()
Medium | 8' x 16' x 6'
2-3 Bedroom Home
Size Guide- Rate:
-
$114.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Heated
- Rate:
- $114.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Medium | 8' x 10' x 6'
1-2 Bedroom Home
Size Guide- Rate:
-
$114.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Heated
- Rate:
- $114.95 Per Month
1 Unit Left!
-
![Example storage unit layout]()
Medium | 8' x 12' x 6'
2-3 Bedroom Home
Size Guide- Rate:
-
$129.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Heated
- Rate:
- $129.95 Per Month
1 Unit Left!
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Other U-Haul Services
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The two young men who were on duty when I moved in at 3:30 pm on Thursday February 22 were extremely helpful and kind. They showed me how to get in and where to park. I could not have done it without them. I wish employees at all businesses were that thoughtful. The facility itself is poorly labeled and disorganized. On a weekend I imagine it must be a zoo when more than one person is trying to move in or out. The advertised size of the storage room is misleading and borders on fraud. It claims to be 6 foot tall. Yes, there are areas of the storsge room that are 6 foot tsll. However there is a roof support running through the room that limits the height to less than 5 foot.
Tracy W | Online Move InNeeds better access hours.
Damion B | Overall ExperienceLady at the call center told me there was a floor level unit that I could rent. When I showed up and paid for the unit I was then told it was not a floor level unit, and I would have to walk up like 5 steps, I immediately cancelled. I'm not walking up any steps to get into a storage unit, so now I'm waiting on my $85 dollars to get refunded to my card.
jeremy p | Overall ExperienceLight inside the unit would be convenient.
Shauna B | Overall ExperienceTruck had oil change light on when I picked it up. Cup holder area was dirty, I was not greeted at return area when I returned truck, had to go in building and wait, while three employee's were behind desk and only one was with customer. New female employee tried to help but was limited in training. Had storage for month, had issue with Manager Montana Vann. I explained my situation to employee on previous date before monthly due date.He seemed to understand and said no problem, but did not take my name or put notes in computer. I received email from Manager about late fee and called store, no answer. I personally went to store for the 2nd time to explain situation. This time, young man put notes in system, reassured it would be taken care of by manager Montanna Vannby phone or when I picked up my 2nd truck to move out of storage that Saturday, she was scheduled to work then. I show up on time to pick up truck and clear out storage and Manager Montanna Vann was not working. Told employee to check notes in system to HONOR what was agreed to by previous employee, since Manager Montanna Vann never coontacted me on any issue. This employee did not know how to handle situation and let me finish my storage move out and would call Manager Montanna Vann to rectify situation. I came back in after emptying storage and was told that Manager Montanna Vann would not HONOR previous agreement that was told to me twice by 2 different employees and in notes on contract. New female employee Remembered conversation and spoke up to no avail. I know each situation is unique and should be handled on individual basis. Listening and feedback are key to customer service opportunities when applied respectfully and efficiently. I have previous experience with UHaul and know that Customer Service is the key to future business. Negative word of mouth and lack of effort are greatly considered in the public when patronizing locations. I expected better communication from a professional establishment such as UHaul as I have experienced in the past. Maybe Manager Montanna Vann does not completely understand that yet. Her Gold lettered name on the door tells me the company UHaul expects it! I expect my situation corrected in a timely manner by the company MCP or a professional Manager in the Company. Very dissatisfied with this experience!
Tim C | Overall ExperienceThank you
Tim C | First ImpressionsWhen I went into the Lima store today, the two gentlemen that were there were very rude to me, and each other they almost got into an argument in front of me I asked a simple question and got a snarky comment as a response they never told me that I wouldn’t have access to the building after 10 PM he just told me that if I came after hours that I would just have to use my card and just pull straight to the back when I got back there were trucks in the way no one told me on how to pull the trucks I had to go around the building and figure it out myself. I was not able to access the building. I called the number that they told me to call and I never got an answer. I called three times left voicemails , I want to pick the U-Haul up in Dayton and mobile pick up the truck was not ready the proper gas was not put into the truck. I did not have the proper dolly in the truck. The guy apologized for not having it ready properly it was still an inconvenience because that is why we made it back to lima after 10 overall port experience today with both U-Haul stores .
JESSICA J | First ImpressionsBetter quality and lighting for the indoor storage facility was expected.
Damion B | Online Move InThe young man that helped us rent our unit was so great! He knew exactly what he was talking about and was very informative!
Skyler T | First ImpressionsI would come again
Francina C | Overall Experience