I entered this storage facility feeling broken as I was having to leave my belongings in a 5X7 closet due to unsafe living conditions at my unit. The gentleman that helped me, Justin, brightened my day by his act of kindness towards me. Thank you Justin!
Samuel Hernandez | Overall ExperienceSelf Storage Units in Austin, TX, 78757
U-Haul Moving & Storage at Burnet Rd & Hwy 183 S
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U-Haul Moving & Storage at Burnet Rd & FM 2222
6610 Burnet Rd, Austin, TX 78757 View Available Units2.0 miles from this location -
U-Haul Moving & Storage of Rundberg
10125 N Ih 35, Austin, TX 78753 View Available Units2.7 miles from this location -
U-Haul at N Lamar
5412 N Lamar, Austin, TX 78751 View Available Units3.2 miles from this location -
U-Haul Moving & Storage at I-35 and Airport Blvd
1032 E 46th St, Austin, TX 78751 View Available Units4.6 miles from this location
Storage Customer Reviews
- 4.5 Average Customer Rating
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For question 1 - the storage rooms were secure but not lit. Had to rely on outside light. These would be difficult to work in after dark (for the outdoor units). All in all, the process was smooth and the workers were very friendly and helpful. This site has it going on. Keep up the good work!
joe van gompel | Overall ExperienceSuper-nice staff. Very cooperative during a stressful time.
joe van gompel | First ImpressionsI appreciate the staff here for being incredibly friendly and accommodating of my situation. I felt ashamed for allowing the payments for the unit to get so far behind, but the staff made me feel comfortable and were understanding of the situation. Will recommend Uhaul in the future because of my positive experience dealing with Justin particularly. In months/years prior, I had some not-so-positive interactions with a very condescending and unprofessional staff member who to my understanding was the manager, but I am not sure that individual is employed there anymore and I do not know his name. My positive experience with Justin has led me to give a favorable review. He conducted himself in a very respectful and professional manner and that was appreciated by me.
Ana Tampke | Overall ExperienceThe parking lot needs new pavement all through the storage driveway but other than that the location is fine
Cherita Wright | First ImpressionsInitially the rep booked me in for an secure inside location on the second floor. Unfortunately due to my serious health issues and the fact that I was doing the labor myself. I knew there was no way I would be able to get my stuff up the stairs. I explained my condition & asked if there was availability on the 1st floor. There wasn't. So I asked if there was an outside unit available. There was. So the rep happily transferred me to an outside unit. Which I appreciated.
Beverly Musgrave | First ImpressionsThe AC was not working on 09/12th
Alma Carter | Overall ExperienceEverything is made of cheap wood. It smells very old and musty. There’s holes in the units that lead directly outside. Insects everywhere. Climate was 80/90 degrees half the time I had the storage. There’s no elevator to the second floor. FALSE MARKETING!!
Ricardo Soto | Overall ExperienceThe storage unit was over 100 degrees inside even though it’s supposed to be climate controlled
Kaitlin Gutierrez | Overall ExperienceThe staff was very friendly and helpful, but the climate-controlled facility was extremely hot. The AC was on but it was not cooling the building at all. The thermostat showed it was 99 degrees in the building. Hopefully that can be fixed soon.
Pat Lancaster | First ImpressionsCharged me for damage without telling me and getting my approval to withdraw the funds. I'm disputing the charges and getting an attorney.
Sarah Rosenwinkel | Overall ExperienceI was robbed…… it must have been an inside job… 50000 to replace my items so, extremely unsatisfied
Richard DeMaro | Overall ExperienceAll nice employees
william kalinosky | First ImpressionsNo comments
john brooks | First Impressions